Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
532 reviews
Bilt Labs | Custom Orthotic InsolesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Here are Bilt Labs ( Formerly URthotics.com) we provide premium custom orthotic insoles for individuals, doctors, chiropractors and other specialist nationwide. As a small business located here in the US with over 25 years of custom orthotic experience, we understand the importance of excellent customer service and quality orthotics. Whether you have Plantar Fasciitis, Flat Feet, High Arches or other foot pain, our team is well versed in creating insoles to help improve your foot health. Our orthotics are all medical grade and each pair is overseen by our double board certified Podiatrist and made from the molds of your feet for your specific needs.For any questions feel free to visit:www.biltlabs.com or @ 888-506-7846
Bilt Labs | Custom Orthotic Insoles (urthotics.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
532 approved reviews, newest moderated first
Just ordered a second pair but wanted more arch support. Ordered incorrectly and they reached out to let us know as a reorder (even with a change to the fit) we overpaid and they promptly issued a refund. Great company to work with as they pay attention to the details and provide excellent customer service.
By Stacey
Laura was excellent to deal with. Great communication and assistance!
By Jake
Customer service was excellent, shipping was super fast, and the product was top-notch.
By Ryan H.
This my second time ordering! The initial process was in May, 2023 and it was very simple with good instructions! It took about 5 minutes to complete the process with my child after the kit arrived. The insoles came in and they fit perfectly. My child has very flat feet and participates in marching band! They spend hours a day on their feet. The podiatrist insoles were half the quality of the Bilt Labs at twice the price! The best part of Bilt Labs was getting two sets of better quality insoles for the same cost as the lesser quality one set from the podiatrist. We used one set of the Bilt Labs insoles for his everyday shoes and one set for his marching band shoes! They were exactly what we needed! He never complained about his feet and he mentioned other children routinely complained about hurting feet! It does take about a week or two to adjust to any insoles, but once his feet were used to them he wouldn't be without them, ever! He only wore one pair of Bilt Labs orthotics out last year, which went well beyond the podiatrist pair, but we want another 2 sets of Bilt Labs insoles!!!
By Ashley S.
Orthotics are great and the service and deliveries have been top notch.
By Dan D.
I purchased 5 pair of insoles. The first order was for 3 pair, and the second for 2 pair. I bought both active and everyday insoles. The price was very good and the quality is excellent. I will be ordering more soon.
By cecil F.
It was easy to select the insoles I needed. the website is well organized as well
By Fernando D.
Bilt labs orthotics are great quality! Give my flat feet the same level of relief as the orthotics from my foot doctor at a fraction of the cost!
By Jarred B.
