Bilt Labs | Custom Orthotic InsolesReviews of urthotics.com

Laura was super helpful

Amazing Customer Service

Laura was very helpful in my order for Refurb order, as well as answer all my questions before placing the order. I am a return customer and will continue with this type of customer service.

The process with Bilt Labs was seamless throughout. They provided a timeline at the very beginning explaining the custom nature of the orthotics I had ordered. They stayed on track and even shipped my custom orthotics a little early. Communication is what made the experience top notch. Laura from Bilt Labs communicated with me every step of the way. She was super responsive and it was her every time I reached out! Not a different customer service person every time. This made for extremely smooth communications. The orthotics are excellent quality. Better than my previous custom orthotics by far. They don’t skimp on quality one bit. I tried a pair with metatarsal pads but my feet didn’t like them. I reached out to Laura again and she fixed the situation quickly and painlessly. Again, Laura was excellent to work with. I can’t say how nice it was to have consistent communication from the same person throughout the process. I can recommend Bilt Labs without hesitation. Quality, amazing service, and saved me a ton of money!

Laura has been exceptional. She's terifically helpful, and her concern and obliging attitude makes all the difference. I'm so glad my feet are in her hands.

Laura, was a great help! She answered my questions and responded quickly and efficiently. Great customer service through her!

The customer service I received from Bilt Labs was outstanding! They advise you every step of the way and are professional in the making of the orthotic. My customer agent, Laura, was very helpful and guided the process in a most friendly manner. She kept me apprised of each step and when I needed an adjustment it was handled easily. I would highly recommend them to anyone.

While I chose not to use the insoles in the end, the service was well done from beginning to end and response time to any contact was immediate. It was a no-hassle refund after being given the option to have them reworked. They were comfortable but the cut wasn't quite right and I had no foot issues so not a strong reason to try to keep getting them adjusted. Thank you Laura!