UrbanheerReviews of urbanheer.com

I placed an order on Dec 2 (today is Dec 17). My order has still not shipped. The website claims orders are processed in 2-4 business days. On Dec 11 I reached out to customer service and was told my order has “expired” and I hadn’t been charged. I had not been notified. She said she would check inventory and get back with me. Within a day I received an invoice to pay so they would ship my item. I paid it immediately upon receiving it on Dec 12. Since then I’ve reached out twice with no reply, nor any update on my order. My order is a dress that my 5 year old has asked for for Christmas- which is the only reason I’ve put so much effort into getting the item. At this point I never plan to use this company again.

I recently bought the Black British Tee from Urban Heer, planning to wear it for a hiking trip with my wife, and I couldn’t be happier with my choice! The fit is perfect, with just the right balance of comfort and style, making it ideal for both casual outings and outdoor activities. The fabric feels high-quality and breathable, which was a big plus during our hike. I also love the simple yet bold design—it’s versatile and eye-catching without being too flashy. I’d definitely recommend this tee to anyone looking for a stylish, comfortable option for any adventure!

Had a little hiccup from an order that I placed. Sam assisted me in making things right. I am pleased with the corrective actions that took place. Thank you.

If I could give 0 stars I would. Ordered a coat it was tiny. Want to return they ask you to e mail for return address which I have 5 times. Still awaiting a reply. Disgusting zero customer service. Poor service. Do not order.

I placed an order on 9/15. It is now 10/4.I still don’t have my order. Repeated emails to customer service are met with what seem to be auto generated or bot responses. When I phone no one answers and my messages are not responded to-no one returns my calls. I had to open a dispute with my bank to try to get a refund. BEWARE.

De viser at de har ting på lager, og tager en helveds lang tid om at svare tilbage. De skrev de ikke havde det jeg bestilte på deres varer lager, men kan se, at man stadig kan bestille på deres side, altså selv samme produkt! første og sidste gang jeg bruger det skidt! Så folkens handlen ikke med de hundehoveder! 🫵

I dont understand how this people have 4 stars. I contacted them before i purchased a jacket to be sure of the availability , they said yes it is available as listed in the website, i asked then stuff about shipping, all nice , as soon as i paid for it, the jacket dissapeared form their website as if never existed, even though supposedly they had all sizes available, i purchased one and inmediately it doesnt exist anymore, still it took them a few days to tell me because of "quality issues they could not ship the jacket", seriously, i dont think they ever had it, waiting three days already for my refund but i definitely dont recommend buying with them, yes they might be polite but doesnt seem honest

This was the worst luxury shopping experience I’ve ever had, from start to finish my order was riddled with issues. For starters I never received any email updates and had to contact support to resolve that. Secondly, my order arrived and it was not the correct product. Processing my return was initially prompt, however I was mislead into understanding that once I returned the incorrect product my refund would be released immediately.. that did not happen. To correct their earlier misguiding words they offered to release half of the payment while the product was in transit and the other half once it arrived, that also never happen. It’s been 3 weeks since I initially ordered this product and I have yet to receive my refund. Noted that my bank plays a hand in that the entire situation could’ve been avoided with a little attention to detail. The costumer service phone number is useless as I had to call several times a day to get a response, this is clearly a small operation with a lot to learn. They offered me a $50 dollar gift card for the inconvenience but actually sent one for $25. Cherry on top, they charged me a $56 dollar restocking fee. Talk about insult to injury lol.