All around great experience and purchase
Great Price, Great Product, Great service. Arrived on time!
By Michael C.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Urban Bike Tech (urbanbiketech.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 246 reviews with 5 stars · Clear filters
Great Price, Great Product, Great service. Arrived on time!
By Michael C.
I ordered wrong size inserts by mistake, I contacted the customer support, within minutes I received an email assuring me that they will correct it for me . Also shipping was very fast. Thanks
By Greg B.
Great product, quick shipping, useful guides!
By customer
Great communication & I receive what I ordered. Yay!
By customer
This is the third time I've ordered items over the past 10 years or so. It's really comforting to know that the fantastic customer service hasn't changed, the selection of items hasn't changed (my bicycle is only 9 years old and I'm not ready for a new one!) and items are shipped on time and with care. With this order, I did have one question that I submitted in the comments box of my order. I got a response the next morning and my question was completely resolved. Then I received an eMail update confirming the resolution. The shipping progress updates were also a nice touch, and the package arrived today- 4 days after the order was placed. YAY!
By Jodi
I appreciate the helpful measuring guides on the site, fast shipping, and great parts
By customer
Fast and easy instruction on product on how to get duplicate keys. Ordering online was simple and extra keys were shipped quickly. Doesn't get any better than this.
By customerJoesph B.
It works as advertised Now my front tire is safer ty.
By Dan