Excellent Service.
Excellent Service. Surprisingly quick processing and shipping. The item was described in detail and fit my needs as expected.
By customer
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Urban Bike Tech (urbanbiketech.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 246 reviews with 5 stars · Clear filters
Excellent Service. Surprisingly quick processing and shipping. The item was described in detail and fit my needs as expected.
By customer
Great help, quick shipping, great products!
By Harry L.
Came quickly and at a price comparable to that of the parent company. Thanks.
By Robert K of SF, C.
Great service, very quick and responsive! Thank you!
By customer
Arrived as promised
By TT
Urban Bike Tech is an awesome company that sells amazingly effective products. I had a beloved custom touring Rodriguez that had Pitlocks on the dropouts, the seatpost, and the headset. Someone broke into my garage and stole the bike, and when it was miraculously recovered two and a half years later, other components were missing, but the original wheels, seat stem, and handlebars were still there! Someone definitely beat up the frame and the Pitlocks trying to get the wheels off, but the Pitlocks held. I contacted Urban Bike Tech in order to replace the Pitlocks. Customer service was stellar--professional and responsive, quick with fulfilling and shipping the order, and they even gave me a discount on replacements! I'm a customer of both Pitlock and Urban Bike Tech for life.
By Christina Y.
Jason at Urban Bike Tech goes above and beyond customer SERVICE! It is pretty amazing how quickly he responds to questions with knowledgeable and thorough answers. More importantly, the products are what you want to give you piece of mind knowing your bike is safe
By ZPDX
Fast shipping, no nonsense. Very satisfied.
By customer