Stellar service
Stellar service, highly responsive and helpful
By customer R.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your authorized North American Pitlock Dealer, proudly serving the United States and Canada since 2006. Find the right Pitlock products to fit your needs: locking skewers for bike wheels, Pitlocks for seatposts, topcap locks for forks, brakes security bolts, Pitstopper allen bolt plugs, Pitlock solid axle nuts, and more.
Urban Bike Tech (urbanbiketech.com) has 261 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
Showing 246 reviews with 5 stars · Clear filters
Stellar service, highly responsive and helpful
By customer R.
Excellent help getting me exactly what I needed. Went out of his way.
By Patrick
Fast service, great product!
By Erik
Great service and they had the needed key in stock. Thank you!
By Steve
Got to me a week early
By Bill
Fast reply that solved my issue. Thank you.
By customer
Great parts FAST.
By customer
Jason was incredibly helpful. I discovered I ordered the wrong product and left a message to ask about swapping it for the correct one before the order shipped. Jason called me back first thing in the morning and was able to accommodate this request and was warm, helpful and funny too boot. That is the kind of customer service you always hope to receive,
By Josh W.