Urban E BikesReviews of urban-ebikes.com

I received the Caddy Pro promptly and in great shape the service and price of the trike is A ok, I unfortunately reside in Minnesota and the weather has prevented me from trying it out but I’m very impressed with the looks.

This company has your back there was some shipping problems they straightened that out I’m very pleased with their service good company to work with and they are very pleasant to work with.

They sell bikes they don't have. After waiting over 6 months for a bike that was always a couple weeks away from shipping I asked for refund. Urban-E-Bikes charged me over $100 processing fee that was "standard procedure, it’s in our return policy".

The Sixthreezero EVRYjourney hybrid electric tricycle I purchased through Urban E Bikes in early November 2021 arrived in mid-March 2022. I understood the reason for the delay, and was ok with it. Throughout the process, Chris at Urban E Bikes was pleasant and very responsive to all of my questions. Unfortunately, the tricycle arrived scratched and chipped. This seemed to be the result of poor packing (I assume in China) and handling by FedEx. I sent photos to Urban E Bikes of some of the scratches and chips on the tricycle, as well as photos of the container in which it was packed. Parts of the tricycle were sticking out of the container, and the box had multiple holes which looked to have been taped over. It was shocking to see how poorly a $2,000+ tricycle had been packed. The local bike shop who assembled the bike said it was functional despite all of the cosmetic damage. Urban E Bikes responded quickly to my complaint and photos, and offered to replace the tricycle. However, given what I assumed would be another lengthy delivery process, and that I'd already spent $225 to have the tricycle assembled by the local bike shop; it made little sense to do that all over again, not to mention having to pay again for assembly of the new tricycle. The bike shop said there were multiple parts, and it was not a simple assembly process. Urban E Bikes offered a small refund. By this time, my excitement for getting this tricycle had waned and I thought it was futile to continue, so I accepted a refund and they issued a credit on my credit card. I have yet to ride the tricycle as the weather turned nasty; and I want to wait until the weather and road conditions are more favorable. So, I can't yet comment on how the tricycle operates. But, I am really disappointed with the lack of detailed information on how to operate this hybrid electric tricycle. The accompanying literature was mostly flashy booklets from Sixthreezero showing photos of people on bikes, and scenery and cute sayings-- but only one piece of paper with operating instructions on the tricycle gages, but nothing about the battery or how to care for it. Riding an electric bike is not like riding a regular bike, and I would have expected far more detail on how to safely operate it. The bike shop person who assembled the tricycle warned me never to leave the battery on charge overnight or for a long time, as it could overheat. One would think this would be stated in the some of the literature that came with the tricycle. The font they used on the instruction sheet is so small I needed to get a magnifying glass to read it. And the information was obviously written by a non-English speaker. All of the above is not a criticism of Urban E Bikes, but rather of Sixthreezero.

Love our ebike….dealing with urban ebikes has been a great experience…delivery of bike was great…the bike was perfectly packaged and ready to go after it was unpackaged!...customer service has been really responsive and helpful! I had quite a few questions and Chris was amazing and answered all of them in a very timely manner! Would order another bike from this company in a heartbeat!

My son loves the Cheetah Ebike. It performs as many before me have said. It is truly a fabulous bike! Easy to put together and comes with everything needed. Kris was fantastic to deal with and stood behind his product.

This is an awesome trike. I love it. Last year after being intibated for the whole month of August, I woke up with a completely paralyzed left hand. I could not do most things I really enjoyed including riding my bicycle. So I looked into a trike and came across this website. I contacted them and explained my situation to them about not being able to use left hand and asked for a right handed throttle. Kris looked into this for me and sent a list of right handed throttle electric trikes for me to consider. I chose the one I thought I could most afford. It came to me within just a few days already assembled and ready to go. If it were not for freezing weather I’d be out riding every day. Than you Urban E Bikes you are awesome!

I'm fond of riding a bike and actually I can't go somewhere without taking my bike with me. In my opinion, active sports are the best creation ever existed. I believe that people must do active sports in order to stay healthy and never have problems with their health. However, recently my favorite bike has broken and I have decided to seek for a new one. I chose this company, becuase I liked the assortment here. Managers explained me all the details and sent me a bike. It has come within a week and now I'm the happiest man on the earth again.