Had Ryan as a representative
Had Ryan as a representative, was very helpful in answering all my questions.
By Matthew F.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Had Ryan as a representative, was very helpful in answering all my questions.
By Matthew F.
Issue was resolved instantly and effectively
By Teddy “CB” A.
I was chatting with Ryan, and mentioned to him about my discomfort of the orthotics, and the team was happy to remake the order with no cost. Happy with the experience and would definitely order for my wife to use UPSTEP custom orthotics.
By Sanjay D.
Ryan is a very good customer service person. he has take care off me , i like to bring this to your attention
By Dinho
Upstep has been very helpful in helping me order well fitting orthotics. I have had several foot surgeries and have a fusion so I wasn't sure they would agree to make my orthotics, but, from the beginning, they were extremely helpful. The real positive is that the orthotics were a much better price at Upstep verses my podiatrist.PS: I have not received any incentive for this review, just great service.
By Elinda
Lika was quick to respond to my issue and was very helpful.
By Didem K.
They were incredibly uncomfortable, no matter how long I tried to break them in. Very disappointed and ended up being a waste of money.
By Ric T.
Response from Upstep Custom Orthotics· Mar 25, 2025
Hey Ric, Sorry to hear that this was your experience with us. The break-in and adjustment period for the insoles can take up to 21 days. If you're experiencing any discomfort or pain, please reach out to us—we’d be happy to assist you and ensure your insoles fit you perfectly!
Kasie was prompt and thorough. Great experience from beginning to end. Product is the most comfortable and supportive insole I’ve ever owned at half the price.
By Eric