I had questions and chatted to Ryan
I had questions and chatted to Ryan, he was kind and answered my questions promptly.
By Lynnie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
I had questions and chatted to Ryan, he was kind and answered my questions promptly.
By Lynnie
Ryan was friendly & conversational (but not verbose), and answered both my questions thoroughly and efficiently!
By Camille
Customer service was terrific. The first pair of inserts were not quite right. I contacted Upstep and they responded the next day asking for more information about my feet. They made new inserts that are perfect!
By Donna R.
Ryan was so helpful when we received only one of our impression kits and had the other one sent right away. Then, during our chat, one of my children poked her finger into the impression kit! To top it all off, I dropped my phone on the other side of the kit while taking a photo of the fingerprint! Some days are like that! But Ryan was professional and helped us solve all of thes problems. He's great!
By Danielle
These orthodics were recommended by my client who is a foot doctor. They have given me 95% improvement with my extremely flat feet and sore ankles. Customer service is excellent and responds promptly to any questions u may have!
By Charles M.
I have attempted to purchase another pair of my new inserts but you keep sending a link to purchase a new pair
By John O.
great service
By j D.
Lika is courteous and responded in a timely fashion.
By David L.