Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Ryan was very helpful and quickly found the exact information I needed.
By Alisa M.
Response from Upstep Custom Orthotics· Jul 17, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
Great service! Feet feel so much better
By Troy M.
Response from Upstep Custom Orthotics· Jul 17, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Daisy helped me with my concerns and questions
By Catrina H.
Response from Upstep Custom Orthotics· Jul 20, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
UPDATED 7.26.25 Still have not received refund as agreed, Orthotics sent back UPS and received. Time Line Purchased 2/24/25 1st set received 4/13/25 - Wrong even though complete details and photos sent with order. 2nd set received 6/11/25 - over 1" way too short. 3rd set received 7/11/25- same exact size - 1" too short than the 2nd set. So the reply of "not to my liking:, is erroneous. They were NEVER made right! Horrible CS! Ordered in Feb - with great details. Each set sent - WRONG. The 3rd attempt is exactly the same as the 2nd attempt. CS replies are AI generated and not personal. Have requested to speak to a manager/Supervisor numerous times. None have replied. Now they want to charge me to send the Orthotics back to get a refund? WHAT? It is their errors!
By C. L. H.
Response from Upstep Custom Orthotics· Jul 15, 2025
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Please know that all our customer service interactions are handled by real representatives who are committed to helping each and every customer personally. We regret that your orthotics were not made to your satisfaction despite multiple attempts. We take full responsibility for the inconvenience, and we’ve already escalated your case. You will receive a full refund, and you will not be charged for the return. Again, we sincerely apologize for the frustration caused and thank you for your patience as we work to make this right.
I needed to Chat before I placed y order, and Daisy was very quick and helpful.
By Steven
Response from Upstep Custom Orthotics· Jul 20, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
I just talked to Daisy at Upstep.com about possibly buying some custom orthodics. She was a real person! And she pleasantly answered all of my questions. Given they have 180 day money back guarantee, I think I might give it a try.
By Annie
Response from Upstep Custom Orthotics· Jul 20, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Kasie was very helpful and answered all my questions in a timely manner, she seemed to have good access to my order info and let me know where we stood in regards to all my questions.
By Brent B.
Response from Upstep Custom Orthotics· Jul 20, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
Daisy helped me with all my concerns. She was great.
By Rick L.
Response from Upstep Custom Orthotics· Jul 20, 2025
Thank you for taking the time to leave a review. Providing exceptional customer care is one of our top priorities, and we’re so glad to hear we met your expectations.
