Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Needed help and Daisy took care of everything for me promptly. Very helpful, and it’s appreciated!
By Cliff
Response from Upstep Custom Orthotics· Aug 3, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
After only 2-3 days I was not experiencing my usual low back pain. This pain was debilitating and usually came on quickly with any walking or standing activity. I found the customer service fabulous, attentive and quickly responded to my questions. I have had orthotics before so I knew what was possible. These have exceeded my previous experiences. THANK YOU!!
By Lauren
Response from Upstep Custom Orthotics· Jul 30, 2025
We’re thrilled to hear you’re loving the comfort of your Upstep orthotics! 😊 Your feedback reminds us why we do what we do—thank you for sharing your experience!
Kasie answered all my questions quickly and effectively
By Pete
Response from Upstep Custom Orthotics· Jul 27, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
After 46 days of going back and forth wanting pictures of our feet pictures of last insoles they accused us of switching feet labels and names absolute chaos is what's going on I have now just requested a refund for the entire order unmade unsent after 46 days and requesting more pictures.
By Kevin R.
Response from Upstep Custom Orthotics· Jul 28, 2025
Hi Kevin, We’re truly sorry for the confusion and frustration you experienced with your order - this is not the level of service we strive to provide. We understand how disappointing this must have been, and we sincerely apologize for the inconvenience. Your refund has been fully processed, and we hope to have the opportunity in the future to give you the smooth, high-quality experience you deserve.
Never got my order. Someone sent it to the wrong address. Called three times. Emailed as many times, no one could be bothered to pick up the phone despite my request to call me to do just that. They talk about how good their customer service is, but it is actual trash!
By james W.
Response from Upstep Custom Orthotics· Jul 24, 2025
Hi James, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We’ve responded to all your emails and are actively trying to resolve this issue. The order was shipped to the exact address provided during checkout. Unfortunately, the shipping company was unable to complete the delivery, and we're currently waiting for your reply via email so we can move forward with a resolution. We understand how frustrating this must be and are here to make it right as quickly as possible. Sincerely, The Upstep Team 👣
Kasie was very helpful in recommending a specific orthotic for me. I recently had ankle replacement surgery and needed some guidance.
By Lorena S.
Response from Upstep Custom Orthotics· Jul 23, 2025
Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service team. We’re always here for you if you need anything in the future!
Kasie helped me with my tracking order today. She was very quick responding to me getting me what I needed. I appreciate all she did to help me!
By Sherri
Response from Upstep Custom Orthotics· Jul 23, 2025
We really appreciate your feedback! It means a lot to us to know that our support team was able to assist you and make your experience smoother. Thanks for being part of the Upstep community!
Thoughtful insight, pleasant conversational style , specific information.
By Guest U.
Response from Upstep Custom Orthotics· Jul 23, 2025
We’re so grateful for your positive feedback! It’s always wonderful to hear that our team made a difference. If you ever need anything else, we're just a message away.
