Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary did a great job in helping me with the things I needed
By Meghan C.
Response from Upstep Custom Orthotics· Oct 27, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
They really brought positive results
By Gary S.
Response from Upstep Custom Orthotics· Oct 23, 2025
That’s amazing to hear! Every pair is custom-made with your comfort in mind . enjoy every step. 💙
Representative was responsive and addressed my concerns quickly.
By Christopher B.
Response from Upstep Custom Orthotics· Oct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Ryan was very helpful and very quick to respond with helping me change an order address.
By J
Response from Upstep Custom Orthotics· Oct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Mary was super helpful and very courteous. She made my experience very satisfying!
By Charles D.
Response from Upstep Custom Orthotics· Oct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
FAST!!!! and pleased with the interaction on chat
By Joe
Response from Upstep Custom Orthotics· Oct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
My feet are not as tired and my cramping has subsided
By Larry
Response from Upstep Custom Orthotics· Oct 23, 2025
We’re so happy you’re loving your Upstep orthotics! Your comfort means everything to us. 👣
She was knowledgeable and kind and got me to understand how it works
By rosalie
Response from Upstep Custom Orthotics· Oct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
