Upstep Custom OrthoticsReviews of upstep.com

Response from Upstep Custom Orthotics· Nov 2, 2025

Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙

Response from Upstep Custom Orthotics· Nov 2, 2025

We really appreciate your kind words. glad our team could help!

Response from Upstep Custom Orthotics· Nov 2, 2025

So happy to hear that! Our team is always here to make sure you’re taken care of. 👣

Response from Upstep Custom Orthotics· Nov 2, 2025

Thanks for sharing your experience! We’re grateful for your trust and happy we could assist.

Response from Upstep Custom Orthotics· Nov 2, 2025

Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙

Response from Upstep Custom Orthotics· Oct 27, 2025

We’re truly sorry to read about your experience, and we understand how frustrating this has been for you. This is certainly not the level of service we aim to provide. Once your case reached us, our team responded and worked to resolve the issue, including offering to remake your orthotics to ensure you were fully satisfied. We do acknowledge that the return and remake process can take some time, and we apologize for the delay you experienced. Your orthotics have now been received back, and your refund will be processed shortly. Thank you for your patience. we appreciate your feedback, as it helps us improve.

Response from Upstep Custom Orthotics· Oct 27, 2025

Hi, I’m sorry to hear that this was your experience with us. Because we wanted to ensure the orthotics were a perfect fit for you, we first sent one pair to confirm comfort and check if any adjustments were needed before producing the remaining three pairs. I apologize for the delay. the three additional pairs are already on their way to you and are expected to arrive in the coming days.

Response from Upstep Custom Orthotics· Nov 3, 2025

We really appreciate your kind words . glad our team could help!