Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was a terrific help - clarified what type of orthotic I needed & made the selection process so easy.
By Bambi
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Mary was very helpful and a pleasure to speak with. I thank her for her kindness and support
By Anna F.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Mary is very helpful and answered my questions quickly. I’ve placed my order and will await the impression kit…
By ruth
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Mary was very helpful with me as a possible second time customer. She explained my options if I decide to reorder again. Bob
By Bob & Lee Ann J.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Great customer service!!!
By Dan F.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
The chat service rep., Ryan, was very helpful in responding to my questions. His answers were thoughtful and thorough.
By C W.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Ryan was quick and polite.
By Patrick S.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Purchased one pair of "On My Feet All Day" and one pair of "Plantar Fasciitis Custom" and received two pair of "On My Feet All Day". Sent an email to support and after a run around via email this was her last email "Great, so your order is perfect! Please let me know if there is anything else I can do for you." If the insoles are the same, why was there two foot impressions needed during the order. I would hope someone wanted to help other than giving me the run-a-round.
By Randy
Response from Upstep Custom Orthotics· Nov 12, 2025
We’re truly sorry for your disappointing experience and for the mix-up with your order. It sounds like there was a technical issue that caused you to receive two pairs of the same insoles instead of the correct combination. We completely understand your frustration and are already taking steps to make this right. Our team will be reaching out to arrange shipment of the correct pair as quickly as possible. Thank you for bringing this to our attention, we appreciate your patience and the opportunity to fix this for you.
