Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
very timely and knowledgeable.
By Nida F.
Response from Upstep Custom Orthotics· Dec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
I have ordered from upstep in the past and they do an excellent job in communicating with you from time of order through the customization process and delivery. Any questions I have get answered fairly quickly.
By Neil L.
Response from Upstep Custom Orthotics· Dec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Mary figured out my issue and agreed to help me remedy it.
By Catherine O.
Response from Upstep Custom Orthotics· Dec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Ryan was great. Responded quickly to all my questions. Completely put my mind at ease about the process. It was a pleasure to communicate with a person, who understood my questions. Thank you Ryan
By DENISE C.
Response from Upstep Custom Orthotics· Dec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Customer service response to my email stating "I will not be ordering another pair" - meaning I will not not not order anything from upstep. I have not received the product I ordered and paid for on October 7, 2025. Why would I want to order anything more from this company?
By Jan C.
Response from Upstep Custom Orthotics· Nov 24, 2025
Thank you for sharing your feedback, and we’re truly sorry for the experience you’ve had. We completely understand your frustration, especially given the delay with your order. This is not the level of service we aim to provide. Please know that we are actively working to expedite your order and get it shipped out to you as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience while we work to make this right. If you need any updates or assistance in the meantime, our team is here to help.
Every time I write their customer service it seems like a bot is answering my question
By Actual C.
Response from Upstep Custom Orthotics· Nov 24, 2025
Thank you for your feedback, and we’re sorry to hear that it felt this way. We want to assure you that our customer service team is 100% human. every response is written by a real team member who is doing their best to help. We’re sorry if our replies came across as automated, and we appreciate you bringing this to our attention. If there’s anything we can clarify or assist with, we’re here and happy to help.
My representative, Ryan, was very polite and quick with his responsiveness.
By Elizabeth Z.
Response from Upstep Custom Orthotics· Nov 19, 2025
Thank you for your feedback! We’re glad our team was able to assist you and meet your expectations.
Somehow the package was returned to them from the usps. They had my address correct but somehow the usps let them mail to an address that didn’t exist. It gets better I attempted to buy these a year ago and would you believe that the same exact thing happened then. The same customer service women. When I asked for the status of this order she informed me that it was returned to sender. I don’t think she remembered that she said told me the same thing when I first attempted the purchase. Maybe it is just a coincidence
By Robert Ventura J.
Response from Upstep Custom Orthotics· Nov 18, 2025
Thank you for sharing your experience, and we’re truly sorry for the frustration this has caused. Unfortunately, there are rare occasions when the shipping carrier is unable to deliver a package correctly, even when the address is accurate. In this case, the parcel was returned to us by USPS. We completely understand how disappointing it is, especially since something similar happened to you before. We apologize for the inconvenience and appreciate your patience. Your package has now been reshipped using a different shipping method to ensure it reaches you as quickly and smoothly as possible. If you need anything else or have further questions, we’re here to help.
