Process was easy to follow
Process was easy to follow
By customer
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you! Have a wonderful holiday season!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Process was easy to follow
By customer
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you! Have a wonderful holiday season!
Great experience, but the one extra for $95 (or whatever the lesser amount was) kept asking me for info I've already provided and I was hung up on having to send pictures. So it seems to have not went through. Why would you be asking all those questions - again?
By Mark T.
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you for your order, Mark. We are very thorough when we receive an order. We customize to your needs entirely. It will only benefit your feet if we continue asking questions and ensuring we have everything!Thank you for taking the time to give us your valuable feedback
The website added an additional set of inserts that I did not want, and I could not back out of the order.
By customer
Response from Upstep Custom Orthotics· Dec 2, 2022
Hi Bruce! Thank you for your feedback. I see what happened. You had 3 pairs of orthotics in your cart. You needed to reduce the quantity in your cart before checkout. Since that did not happen, our team sent you an email today asking if you would like us to reimburse you for 1 or 2 pairs. Thank you!!
Easy and concise. Worth the wait
By John O S.
Response from Upstep Custom Orthotics· Dec 2, 2022
Perfect!! We are happy to hear!
Great experience! Easy steps/instructions.
By customer
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you! We are happy you had a great experience!
Easy, except, I don't need to send pictures of my shoes, they're exactly like my last ones.
By Kasey B.
Response from Upstep Custom Orthotics· Dec 2, 2022
Welcome back!! You are all set!! We appreciate your loyalty!!
Easy to put your order in
By Shannon I.
Response from Upstep Custom Orthotics· Dec 2, 2022
Thank you for sharing this feedback!!
I had a wonderful experience. I made a mistake on online quiz and called customer service. I spoke to Sean and he was extremely knowledgeable and helpful. I am looking forward to going through the process and getting my orthodics
By Kathleen
Response from Upstep Custom Orthotics· Dec 2, 2022
It warms our hearts to hear such amazing feedback!” Thank you for taking the time to share your experience with us! We’re over the moon to hear that you’re happy.