Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Vinny was very helpful in completing my purchase and provided me with generous discounts on my 2nd and 3rd Upstep Orthodics
By Richard
Response from Upstep Custom Orthotics· Dec 6, 2022
Vinny will be happy to hear this! We apprecaite your feedback!
It’s really tough to review a product before you receive it. So far the customer service has been good, but now we need to see how well the actual product works.
By Dennis M.
Response from Upstep Custom Orthotics· Dec 6, 2022
We would never ask you to review a product you have not received. We love to hear feedback about our customer support because that is where it all begins! Glad you had a good experience!
I liked the way they wanted photos of my current custom inserts to try and match material. Cant wait to get them back I ordered 3 so I don't have to keep switching them from shoe to shoe.
By Rick N.
Response from Upstep Custom Orthotics· Dec 6, 2022
100% custom! Thank you for believing us and doing us the honors of allowing us to design your new custom orthotics!
Received the impression box, my grandson completed the impression and before we could pick up the box, our dog walked thru it, ruining the impression. Chatted with Kirsten and she is sending out new impression box…awesome!
By Kathy
Response from Upstep Custom Orthotics· Dec 6, 2022
We understand accidents happen!! Dogs and children are unpredictable! We have seen many dog paws in our impression kits, and well, let's say we find them cute! Glad Kirsten was able to assist you with a new impression kit.
I just placed my order. I was trying to provide the pictures that were wanted but the page closed out on me and I wasn't able to do so.
By customer
Response from Upstep Custom Orthotics· Dec 6, 2022
If you have not done so, please email the photos to [email protected] - we would be more than happy to attach them to your profile for you!
10/7/22 - Order placed 10/14/22 - Received impression kit 10/15/22 - Dropped impression kit off at post office for return 10/18/22 - Impression kit was received by Upstep 10/19/22 - Received email confirming impression kit was received 11/9/22 - Received an email stating that "Your upsteps will be coming to life very soon!" (16 business days from return of impression kit) 12/2/22 - 33 business days from return of impression kit - chatted with live support to inquire about the status of my Upsteps - was told that it would be an additional 7 business days before my Upsteps will ship - total of 40 business days from return of impression kit. The Upstep website promises orthotics within 16 days from the date they receive the impression kit back from the consumer. I understand delays during busy times, but this is ridiculous. I still don't have a confirmed shipping date. ETA: 12/5/22 - After posting this review, received an email stating that as a result of the delay, Upstep was adding a free gift to my order 12/8/22 - Received an email stating my custom orthotics are on their way. Tracking information provided in the email show they will be delivered on 12/9/22 (36 business days after the impression kit was returned)! Fingers crossed... ETA: 12/9/22 - Package was delivered (FedEx Tracking picture showed package outside my front door) - Package was stolen before I got home from work. I guess I am not destined to get relief from my foot pain. What a mess. ETA: 12/14/22 - Contacted FedEx about stolen shipment and they were no help and told me to contact the shipper. So I did. Received an email today from Upstep support and they stated that they were not responsible for theft, but as a courtesy were going to be replacing my order. As a result, I changed my rating from 1 star to 5.
By Scott
Response from Upstep Custom Orthotics· Dec 5, 2022
Thank you for your feedback. We set a high standard for ourselves, and we’re sorry to hear this was not met in your interaction with our business. We apologize for the delay; our orthotics are in high demand this holiday season! We promise you; they will be worth the short wait. We appreciate you!
Completely relieved all my feet pain so I can run again. This is after 1 ankle reconstructive surgery, nerve damage surgery in my foot and a recent toe broken surgery. I thought I would have to just live with pain when i walked. Now i dont have any pain and i can run again.
By Courtney M.
Response from Upstep Custom Orthotics· Dec 6, 2022
Free of pain!! This just made our day! We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Mary was very prompt in her responses and nice to chat with :)
By Rachel G.
Response from Upstep Custom Orthotics· Dec 6, 2022
Thank you so much for your business and feedback regarding Mary. We will be sure to tell her! If any of your friends or family need help, please tell them about us!
