Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
I’ve had insoles that were good before, but I’ve never had insoles that supported every part of my foot from heel to toe. Truly a custom feel made just for my foot.
By Dan B.
Response from Upstep Custom Orthotics· Apr 11, 2023
Wow! While we arent surprised, it never gets old hearing this!! Thank you for choosing Upstep!
3 MONTHS after paying for my order, i was still getting emails saying "We appreciate your patience aa we are still working on processing you order". I finally gave up and requested a 50% discount. They only offerd a $35 credit, so i cancelled the order. Ridiculously long processing time! And BTW i have given the same 1 star review on their website and it was taken down after 1 minute, in case you're wondering how they have a perfect 5 star rating in their website and only 3 star rating here and on Amazon! Buyer beware
By Eytan S.
Response from Upstep Custom Orthotics· Apr 11, 2023
Hello- we do not sell our product on Amazon. Perhaps you have us confused with a different company?
Its been 2 months and i have not received my order.
By customer
Response from Upstep Custom Orthotics· Apr 11, 2023
Hello- our current turnaround time is 35 business days. We see your orthotics have shipped! Please follow the break-in instruction so your feet can feel the most optimal!
Worst possible decision made. Took 7 months to arrive yea months!! Used them for 30 days and they are crap. I spoke with customer service they had me ship back the orthotics which I did. They received them back within 5 days and still waiting for a refund. They told me the refund will be processed in 3-5 business days. Still nothing. They never respond to calls or emails. Total waste of time and over $300. Stay away. Go to redwings store for custom orthotics and they will stand by their product and warranty.
By Jacob M.
Response from Upstep Custom Orthotics· Apr 11, 2023
Hello- we are very sorry to learn our orthotics were not right for your needs. We are thankful you gave it a try.
Title says it all.
By Michael T.
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you!! We like to think so too!
Response within 24 hours to provide an update. Really happy they kept my impressions to go straight into production. Overall happy customer, these things save my life. I will happily wait for custom made upsteps.
By Aaron R.
Response from Upstep Custom Orthotics· Apr 11, 2023
That is great and we really appreciate hearing this! We are open from 8am-10pm on most days so there is always somebody here to help you!
So helpful both in the purchasing process, as well as the product details! Very easy to communicate with
By rileyrig
Response from Upstep Custom Orthotics· Apr 11, 2023
Thank you!! Communication is key, right? Glad we were able to meet your expectations!
Product never sent. I had to contact my bank in order to get a person to talk to me. I waited three months and didn't receive anything.
By Xiomara B.
Response from Upstep Custom Orthotics· Apr 24, 2023
Hello- we are very sorry your orthotics took longer than anticipated. We have gotten past the delay and are proud to say we have done something internally that will prevent this delay from happening again!
