Upstep Custom OrthoticsReviews of upstep.com

KASIE.....She assisted me in resolving my problem with great service and courtesy!

She was fast and perfect.

It's been another couple weeks since my last review. In short, the inserts were supposed to be here by end of jan. Or begining of Feb. I bought them specifically for a trip at the end of march. Since then the dates kept getting pushed back, and when i asked i was told "they would ship in 7-10 days. The last two were copy pasted, and didnt answer the question i asked. The last response I got from them was basically "we assure you that we do read your emails" and "you never said when your trip was". I replied and told them, but never got a response. I have emailed them twice since asking how I cancle the order and move forward with a refund, since they never showed. Still no response. The lack of communication is ridiculous. They kept saying it was due to the materials shortage (which I would understand) but the status on the order said that they were completed late February, just waiting to be shipped. It was an absolute waste of time and now I will be having to fight to get my money back. So disappointing. Reply to Upstep: as stated above, I would like a refund, not for the order to be shipped. You say you have "made changes" yet I still have yet to receive any email response. You are only responding on here. Regardless, I hope you do make changes for your future customers. I, however, have had to go a different route since A) they were not here by the time I needed them and, B)there was such poor communication that I had no idea if I would ever see them. I now no longer need or want them. I would like my refund. 4/17- I still never got a reply to any email, but after filing with BBB, I got my refund pretty quick.

Very helpful and accommodating to special needs.

Mary on chat helped me with updating a order very quickly! Thank you!

Kasie is just the best and the service and product is simply astounding. I'm amazed every time I step into my shoes.

Awesome service! Need I say more?

Mary was great! Walked me through the process.