Mary was fantastic!
Mary was fantastic!
By Louis D.
Response from Upstep Custom Orthotics· May 2, 2023
Thank you! Mary appreciates the shout out and so do all of us at Upstep!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was fantastic!
By Louis D.
Response from Upstep Custom Orthotics· May 2, 2023
Thank you! Mary appreciates the shout out and so do all of us at Upstep!
KASIE was super helpful in my journey to placing an order on upstep. She was very prompt in replying through the chat as well.
By Jung
Response from Upstep Custom Orthotics· May 2, 2023
Thank you for choosing Upstep as part of your orthotic journey! We are here for you every step of the way- the Upstep way!
I asked for a call back and left my phone number. I received an email, which left my questions unanswered. Called back a second time and requested a call back.
By Jen A.
Response from Upstep Custom Orthotics· Apr 24, 2023
Hello Jen, thank you for calling! One of our agents in the call center will contact you soon!
After a very long waiting time they arrived and I started using them. They are amazing. My knee pain, ankle pain and back pain gradually disappeared and I am now able to use them in different shoes. They are even better than I ever hoped for. Thank you Upstep for rescuing me from my daily painful misery.
By Magda T.
Response from Upstep Custom Orthotics· Apr 24, 2023
Thank you for your wonderful feedback!! We are thrilled to have you as part of the THOUSANDS of people we have stolen pain from! What fantastic news!!! We hope you are walking with a new pep in your step!
I haven’t received the insoles I ordered three months ago. How can evaluate the service if I don’t have the product !!!
By Mary G.
Response from Upstep Custom Orthotics· Apr 24, 2023
Hello Mary- we understand you cant evaluate the product but we do ask you to evaluate our customer service. That is the initial steps when ordering a pair of custom ortohtis and we like to know how all departments are doing and what your opinion is! Thank you choosing Upstep! We are happy you joined the Upstep family!
KASIE answered my questioned thoroughly and straight forward.
By Lisa
Response from Upstep Custom Orthotics· Apr 24, 2023
Fantastic and we appreciate hearing from you!!
helpful, and prompt response.
By Priscilla S.
Response from Upstep Custom Orthotics· Apr 24, 2023
Thank you Priscilla! Very kind of you to share your thoughts!
answered all my questions.
By Lance
Response from Upstep Custom Orthotics· Apr 24, 2023
That is wonderful to know. We apprecaite you choosing Upstep!