Upstep Custom OrthoticsReviews of upstep.com

Great informative and quick

Kasie was very helpful and informative.

Customer service rep Kassie was excellent, and answered all of my questions quickly. What an asset to the company!

Kasie@customer service The chat conversation with Kasie was very friendly and professional. She "listened" to my concerns and offered a convenient solution to my situation.

Kasie was very helpful in helping me. I really appreciate her.

Answered question and updated info. One chat. All good

Back in November I ordered 3 pairs of Inserts. Returned my impression In a timely manner. February came and still no order received. Reached out and after several days was told order was on the way. Two weeks later 1 pair arrived. I reached out informing them that I had only received one pair. They told me the addition 2 would follow. two weeks later the other two arrived. Upon arrival I followed the instructions and removed the footbeds of three pairs of expensive men's dress shoes. I cut and installed the upsteps. They have made my shoes so tight I can't even wear them and in removing the original footbeds my shoes are ruined. I know have three pairs or ruined expensive men's shoes and 3 useless pairs of upsteps. I have posted this review on their website and they have removed it.

Its very helpful to have rep on chat and walk me through the order the entire time. She reviewed my order and offer inputs. 5 stars.