Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Honest and straightforward discussion with Kasie
By Paul
Response from Upstep Custom Orthotics· May 16, 2023
Thank you for sharing your experience with one of our customer care agents. We will be sure to pass this along to Kasie!
Can't yet speak for the product since I am yet to receive it but giving 5 stars for awesome customer service as provided by KASIE. I really need their product to arrive for health reasons and Kasie was able to expedite to the best of their ability. I appreciate Kasie's effort very much. Otherwise, I might have been waiting a while. Thanks Kasie!
By Charles W.
Response from Upstep Custom Orthotics· May 15, 2023
We will always provide the utmost caring service to those interested in relief. Thank you for taking the time to share your experience with our team. We are confident you will LOVE your Upsteps!
Kasie did an excellent job helping me get a pair of these for my wife who is a nurse and on her feet all day. The customer service was excellent. Thanks Kasie for going the extra mile
By Hasan W.
Response from Upstep Custom Orthotics· May 15, 2023
What a thoughtful gift for your wife! Thank you so much for sharing your experience with our team, we will be sure to pass this along to Kasie.
Mary was very quick in replying to my questions and was able to give me some advice about my order. I got what I needed.
By Oscar M.
Response from Upstep Custom Orthotics· May 15, 2023
Wonderful to hear! Thank you for sharing!
She was phenomenal!
By Anthony
Response from Upstep Custom Orthotics· May 15, 2023
We are so happy to hear our customer care team has assisted you with top notch satisfaction!
Asked Mary for a discount code and she provided, no questions asked. She was very professional and helpful!
By Abigail K.
Response from Upstep Custom Orthotics· May 15, 2023
We adore and value Mary! We are so glad to hear she was able to assist you.
efficient and polite
By Jeremy O.
Response from Upstep Custom Orthotics· May 15, 2023
This is the service we strive for! Thank you for sharing!
Mary was very helpful
By Taylour S.
Response from Upstep Custom Orthotics· May 15, 2023
Thank you for taking the time to share with us. We will be sure to pass this along to Mary!
