Kasie was very attentive.
Kasie was very attentive.
By Patricia Vaz de M.
Response from Upstep Custom Orthotics· May 19, 2023
Thanks for sharing!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie was very attentive.
By Patricia Vaz de M.
Response from Upstep Custom Orthotics· May 19, 2023
Thanks for sharing!
Kasie was great! Quick online chat and even quicker to handle my issue. Thanks!
By Jason H.
Response from Upstep Custom Orthotics· May 19, 2023
Hi Jason, thank you so much for sharing your experience using our live chat here at Upstep! We are happy to hear it was a positive one!
Very helpful customer service from KASIE was very helpful.
By Joshua
Response from Upstep Custom Orthotics· May 18, 2023
Thank you for your review! We are more than happy to assist those who are ready to make a change and step into their Upsteps for a pain free life.
Answered questions quickly and accurately
By Joe S.
Response from Upstep Custom Orthotics· May 18, 2023
Love to hear it! Thank you for sharing your thoughts with us. To hear that you had a satisfactory visit with us, keeps us smiling!
Kirsten was very helpful and answered all of my concerns. I‘ve never thought of the Good Feet store was a place that could help me. I’ve had both knees replaced and I need help now. Thank you again Kirsten.
By Kathleen
Response from Upstep Custom Orthotics· May 18, 2023
Thank you for visiting us at Upstep Custom Orthotics today! It was an absolute pleasure guiding you in the right direction to a pain free lifestyle. We are so excited for you to try your new Upsteps!!
Kristin is so smart and has excellent product knowledge. She was kind and polite to me, treating me like a highly-valued customer. You are very fortunate to have her on your team and would do well to hire more people just like her.
By Lawrence
Response from Upstep Custom Orthotics· May 18, 2023
Hello Lawrence. Thank you so much for your kind words! We really appreciate your positive review and it was a pleasure to assist you! We look forward to designing your custom orthotics, and I can assure you they will designed and produced with love and care to get you moving discomfort free again!
She answered my question quickly.
By Gabriel S.
Response from Upstep Custom Orthotics· May 18, 2023
Here at Upstep we strive for the BEST customer service. Thank you for sharing your experience of your visit at Upstep!
Kasie was quick and very helpful!
By Frank N.
Response from Upstep Custom Orthotics· May 18, 2023
Thank you for sharing your thoughts with us today. Kasie is wonderful and loves what she does!