Quick
Quick, prompt, done
By Kyle
Response from Upstep Custom Orthotics· Sep 6, 2023
Wow, thank you, love it!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Quick, prompt, done
By Kyle
Response from Upstep Custom Orthotics· Sep 6, 2023
Wow, thank you, love it!
Very helpful.
By Sebastian P.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for your feedback!
Prompt replies, friendly and pretty knowledgeable. Definitely appreciate Kaise's customer service.
By Daryn W.
Response from Upstep Custom Orthotics· Sep 19, 2023
Thanks for the 5 stars, Daryn! Your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback!
I’ve had one pair of inserts which I keep switching from one pair of shoes to another so I think it’s time to get another. They really have improved my feet a great deal.
By Emeline C.
Response from Upstep Custom Orthotics· Sep 6, 2023
Hi! Wow, we are thrilled to learn your orthotics have served your feet well! It makes us so happy to know we are helping thousands and thousands of people every year!
Very helpful
By Anthony Sequera K.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thanks Anthony!!!
Prompt and accurate
By Eric J.
Response from Upstep Custom Orthotics· Sep 6, 2023
We appreciate hearing that!
Samantha was so kind, efficient, and effective. the best customer service rep I have ever delt with. I want to thank you UPSTEP
By Joy M.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for such wonderful feedback! It really means a lot to us to know our staff works with heart!
Samantha did a great job of giving me the information I was looking for and she is referring me to another department so we can do some business together. Thank you for being knowledgeable and professional.
By maria
Response from Upstep Custom Orthotics· Sep 6, 2023
Hi Maria! If our Customer Care team cannot answer your question, we know for sure our Medical or design department can! Thank you for the lovely words!