Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
The entire ordering process was simple, guided and easy to follow.
By Tommy P.
Response from Upstep Custom Orthotics· Sep 6, 2023
Our user-friendly website makes the purchase an experience. We love the 5 stars and we thank you very much!
All I did was order, I can not give any positive feedback til I actually have the insoles in my shoes and wear them for a couple weeks.
By Jerry K.
Response from Upstep Custom Orthotics· Sep 6, 2023
Hi! We would never ask you to review our product prematurely. It all begins with the care you receive while purchasing your orthotics and while the orthotics are being designed. Your survey is for the service you received, not the product. You may review the orthotics on your own time, but it is not necessary. Thank you again!
I don’t usually post reviews, but after reading some reviews about their customer service - I wanted to share my experience. I made a purchase and initially it didn’t fit right (a little thick for my shoes). Within 12 days I received a replacement. No hassle, no complexity - just a very good customer experience.
By Todd B.
Response from Upstep Custom Orthotics· Sep 6, 2023
We are with you every step of the way! If your orthotics need to be tweaked, we offer this free of charge. We are glad you understand that and even more happy you had a very nice experience!
So far everything has been very professional and considerate. They collect a lot of info to help in the best way. Thank you
By Jeff
Response from Upstep Custom Orthotics· Sep 6, 2023
Hi Jeff! Yes, we are very thorough. After all, it is a custom product. More importantly, we are happy you understand that and appreciate it!
Mary was very helpful. She had a very pleasant attitude. Very helpful. Pleasure to talk too.
By Larry D Owens S.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you! You made Mary smile!
The ordering process was easy, the instructions on taking photos was pretty good, While ordering I was contacted by Kristen Rizzo and she was very helpful in answering my questions
By Richard R.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for providing the information we need to design your new custom orthotics!
Very Easy and simple to navigate through the buying process
By Michael
Response from Upstep Custom Orthotics· Sep 6, 2023
We are very pleased to hear this. 5 stars makes us extremely grateful!
All questions answered quickly.
By Donna M.
Response from Upstep Custom Orthotics· Sep 6, 2023
Thank you for your feedback!
