Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
High Quality Custom Inserts
By Dennis M.
Response from Upstep Custom Orthotics· Sep 13, 2023
We are the #1 online orthotic company for a reason!! We use only the finest materials!! Thank you for being a part of the Upstep family!
Far better and more comfortable than the $800 pair from Podiatrist…
By Leroux J R.
Response from Upstep Custom Orthotics· Sep 13, 2023
No need to pay that steep price at the doctor's office!! Our In-House Podiatrist designs our orthotics!! So happy you found us.
Not listening, they don’t fit. Not my feet not my boots. Very disappointing. When messaged customer service got generic response. Very poor customer service
By matthew S.
Response from Upstep Custom Orthotics· Sep 13, 2023
Hello Matthew, the email you received was an offer for a remake. As part of our satisfaction guarantee policy, other than the option to be refunded for a custom-made product, we also incorporated remakes AT NO ADDITIONAL COST. If you are not interested in remaking them, you are eligible for a full refund. We are sorry the orthotics did not work out well for your needs.
I love the feel of these orthotics ! I’ve had orthotics from a podiatrist and off the shelf , these were made perfectly ! I feel like I have wonderful support and my feet feel great !
By Kelly B.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you, Kelly!! We cant ask for more than happy feet again!
Timely and important follow up questions asked.
By Donna M.
Response from Upstep Custom Orthotics· Sep 13, 2023
Perfect! Thank you for your feedback!
Mary was very helpful
By Eric M.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you so much!
Samantha was incredibly helpful! Made the experience so much more enjoyable!
By Kacy M.
Response from Upstep Custom Orthotics· Sep 13, 2023
Hi Kacy! We love our customers to not just purchase orthotics from us but we believe it should be a fabulous experience. Happy to know that is how you felt!
Spoke with Kasie in customer service, handled it exceptionally and very professionally!
By Matthew S.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thanks for the 5 stars! Rock on!
