Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Very easy process to follow. I am looking forward to make it better for my foot pain.
By customer
Response from Upstep Custom Orthotics· Sep 13, 2023
We look forward to crafting your new orthotics just as much as you look forward to receiving them!
she was good and supprotive
By customer
Response from Upstep Custom Orthotics· Sep 13, 2023
Great to hear! Thank you!
The agent Kasie Earley was very helpful on the chat.
By Big T.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you for the kind words and for your interest in our custom orthotics!!
Great customer service.
By Brian T.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you! We sure do make it an appoint to have the best Customer Care in the world!
Easy to submit the information needed. Now the real test will be when they arrive and if they work.
By customer
Response from Upstep Custom Orthotics· Sep 13, 2023
Welcome to Upstep! We are very confident you will love your new feet!
I haven't purchased yet - but Kasie did a great job navigating me through the products and answer all my questions via the online chat feature.
By Paul G.
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you for the wonderful words! We appreciate the 5 stars!
Phenomenal customer service! Great product. I highly recommend.
By Fatma K.
Response from Upstep Custom Orthotics· Sep 13, 2023
Wow, thank you so much!! We are thrilled to learn your feet are happy!
Great experience so far process is pretty easy
By customer
Response from Upstep Custom Orthotics· Sep 13, 2023
Thank you. We always love to hear feedback regarding the process!! Nice to know the website is user-friendly!
