Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
Upstep Custom OrthoticsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Super easy to order and fast customer service. I am excited to try.
By customer
Response from Upstep Custom Orthotics· Jan 18, 2024
We are so excited for you! Your feet are in good hands. Thanks for your feedback!
They have helped me walk better.
By customer
Response from Upstep Custom Orthotics· Jan 18, 2024
We love to hear this! Thank you for sharing an update on how you are doing with your Upsteps!
Really impressed with Upstep's many options to select my foot issues. Plus, responsive to questions before ordering then asking for even more specifics on my feet and asked for pics of current shoes. They have collected more information than my podiatrists did for past orthotics. I'm looking forward to getting my new inserts from Upstep!
By Susan F.
Response from Upstep Custom Orthotics· Jan 18, 2024
Upsteps are truly 100% custom. We pride ourselves on the craftmanship that goes into creating your custom orthotics. Thank you for sharing your experience. We are so excited for you!
Ordered insoles with these guys in September ‘23 and they kept postponing my order saying “there’s been a slight delay” over and over. Decided I’d been scammed so disputed the charge. Miraculously, that’s when they decide to finally send the orthotics. Once received, the product was unusable so immediately send them back. They wouldn’t refund after that since I disputed already. They have 70k followers on instagram which are mostly fakes as you can see by clicking them and seeing they have 0 posts. Beware of this company!! EDIT: Upstep likes to say my “refund is in the hands of my financial institution after a dispute” except this isn’t the case with this issue. My financial institution has reversed the dispute after they finally sent the orthotics so Upstep has my money and owes me a refund now!
By Rob F.
Response from Upstep Custom Orthotics· Jan 18, 2024
Hello, we would love the opportunity to investigate this further. Your concerns matter to us, and we would prefer to reach a suitable resolution. Once an order is disputed on your credit card, your refund is now in the hands of your financial institution. Please email us at [email protected] with your order email, and or order number. We look forward to hearing from you.
Be careful when ordering from this company.... best case is You will have to wait 4 to 6 weeks for your product once you have ordered. Also, if you're not satisfied and request a refund or a replacement product, you will be completely ignored. It's been weeks since I requested refund or help....absolutely no response from company
By Martin
Response from Upstep Custom Orthotics· Jan 18, 2024
Hello, our current turnaround is 29 business days from the day we receive your kit back. We apologize if this was not clear. Before submitting payment for your order, there is a message stating our turnaround time for design and production. We will consider your feedback on this matter greatly. We are sorry to hear you have not been responded to via email. Be sure the email you are sending to is - [email protected]. Our response time is 24 hours or less. Also, you can chat with us live on our website if that is easier!
Very unsatisfied customer,when my order finally arrived after 60days of waiting it was another pair of foot impression not custom insoles that I paid 239.00 for,I immediately wrote the company a refund was issued I am so upset because I could have gone with another company .please do not waste your time or hard earn money on this company
By salina B.
Response from Upstep Custom Orthotics· Jan 18, 2024
Hello, we do not recognize the name or email provided with our order database. We are disheartened to hear of your experience. Please email us at customercare@upstep with further details on your experience. We would like to investigate this matter further. Thank you.
Super swift response and was a live support agent right away, no AI bots at all. Very smart and funny and kind too. Efficient and easy! Thanks!
By Morgan J.
Response from Upstep Custom Orthotics· Jan 18, 2024
100% human here at Upstep! We are happy to hear you had a great visit on our chat.
KASIE was extremely helpful. Answered my question and very polite. Thank You
By Andrew
Response from Upstep Custom Orthotics· Jan 19, 2024
We are thrilled to hear you had a great experience with Kasie!
