Kasie was very helpful with assisting…
Kasie was very helpful with assisting me via chat!
By Ryan
Response from Upstep Custom Orthotics· Jan 19, 2024
Thank you for sharing your experience with our online chat!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Kasie was very helpful with assisting me via chat!
By Ryan
Response from Upstep Custom Orthotics· Jan 19, 2024
Thank you for sharing your experience with our online chat!
Guided by Mary. She answered all the questions I had about the company
By Anna L.
Response from Upstep Custom Orthotics· Jan 19, 2024
Mary is always ready to help! Thanks for sharing!
I worked with Kristen to understand the ordering process and how to use my gift voucher. She was very helpful and wonderful to work with!
By Mary
Response from Upstep Custom Orthotics· Jan 18, 2024
Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts and experiences with us.
Kasie was great! Thank you.
By cris
Response from Upstep Custom Orthotics· Jan 18, 2024
Thank you for sharing your thoughts with us! We will be sure to remind Kasie how great she is!
Kasie was super helpful in answering my questions. Fast, accurate, with links right to what I needed. A+ service!
By Chris L.
Response from Upstep Custom Orthotics· Jan 18, 2024
A+ service is what we strive for. We believe that customer satisfaction is key to success. We aim to provide top-notch service and always go above and beyond for our customers!
Excellent service on the phone. Thank you.
By Steven S.
Response from Upstep Custom Orthotics· Jan 18, 2024
Thank you for sharing your experience with us!
It was a quick response time and very helpful and accommodating. KASIE was great!
By customer
Response from Upstep Custom Orthotics· Jan 18, 2024
Quick and efficient is the way we like to roll! Thanks for sharing!
Kasie was very helpful in answering my questions, as I’ll look to see the charges to my credit card reversed after changing the charge to my HSA VISA card.
By Matt M.
Response from Upstep Custom Orthotics· Jan 18, 2024
We are so happy to hear Kasie was able to assist you in a payment swap! Thanks for choosing Upstep!