Great customer service
Mary was helpful in addressing my questions and provided great customer services in ordering.
By JK
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,671 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
3,671 approved reviews, newest moderated first
Mary was helpful in addressing my questions and provided great customer services in ordering.
By JK
Mary was very helpful in checking on my order!
By Jennifer T.
Daisy did a great job answering my questions and giving me specific instructions.
By Tim K.
Mary was great. She quickly responded to my request and we were done within 1 minute. She was very considerate and explained to me all the steps of return process.
By Joohi M.
Response from Upstep Custom Orthotics· Mar 17, 2026
Thank you all for your kind words and for taking the time to share your experiences! We’re so happy to hear how helpful, responsive, and knowledgeable Mary has been in assisting you. She truly cares about providing the best possible support, and your feedback means a lot to both her and our entire team. We appreciate your trust in us and are always here to help with anything you need!
Ryan was very helpful and explained the process of the insole order.
By CJ
Mary was the customer service person that spoke to me, she was very helpful and solved my doubts fast. I can’t wait to try this insoles and check if they help my feet.
By elena M.
The customer service representative (Daisy) that answered my questions was very competent in explaining technical things related to orthotic materials used.
By Trever J. B.
Daisy was amazing and very patient with me. I had a code that wasn’t working and she walked me through the process and we got it figured out
By Jason S.