Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
365 reviews
UP2STEPSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
365 approved reviews, newest moderated first
Not only are the products excellent, they are matched by their great customer service. They responded rather quickly to my emails and I was able to track my packages without problems.
By Althea
Response from UP2STEP· Sep 7, 2021
Hello Althea, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
My boots were incredible! They arrived within a week for a hens party and I had so many compliments on them. The suede is incredible and soft and the boots so comfortable. 10/10 would recommend
By Meaghan
Response from UP2STEP· Sep 7, 2021
Hi Meaghan, We're so glad to hear you're loving your Up2Step pieces, we look forward to shopping with you again in the future for your next Up2Step 'fit! Best, Up2Step
Love my shoes! Made well and received quickly. Will buy my next pair of shoes here again. Wide variety to choose from!
By Katie
Response from UP2STEP· Sep 8, 2021
Hi, Thanks for your great support. All of our product is made with high-quality material and fine craftmanship. And thanks for your order and welcome to our store again in the future :) Any future question, please don't hesitate to contact with us. Thanks agian! Best regards, Customer Service Team from Up2Step
Ordered my first pair of boots and I love them! They arrived quickly and they are well made and very comfortable! Very satisfied with my purchase.
By Diana R.
Response from UP2STEP· Sep 8, 2021
Hello , Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
I love my boots
By Monique J.
Response from UP2STEP· Sep 8, 2021
Dear , We are happy we were able to satisfy your needs. Thank you for your feedback which is very valuable to us and allows us to move forward. Please don't hesitate to contact us if you encounter any glitch. We hope to see you again soon at Up2Step. Best Regards,
Excellent service and I love the boots.
By Dean W.
Response from UP2STEP· Sep 8, 2021
Hi Dean, Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Best, UP2STEP
I love the fact that you can customize your shoe order to your specifications. So many styles have heels not suitable for business attire. 👠 Are more for clubbing. You can get that same style for work.😊
By Jacquelyn
Response from UP2STEP· Sep 8, 2021
Hi Jacquelyn, We're so glad to hear you're loving your Up2Step pieces, we look forward to shopping with you again in the future for your next Up2Step 'fit! Have a nice day, Up2Step
Fast shipping, great customer service and the booth looks fantastic. Just like on the picture! Super comfortable!!! Definitely will buy again!
By Ilona
