Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
365 reviews
UP2STEPSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 9 reviews with 4 stars · Clear filters
Really nice shoes. The delivery is a bit slow but there were no problems receiving them and they looked great for my wedding.
By JEA
Response from UP2STEP· Feb 1, 2024
Hi JEA, Thanks for your positive feedback. We will try our best to satisfy each customer's requirement. Any future question, please contact with us as you wish. Thanks again! Best, Up2Step
The shoes I ordered for my wife were gorgeous. She loves them. Unfortunately the clasp on the back heal broke after the first day. I had to repair it. Otherwise it's still a nice heel shoe.
By Miro K.
Response from UP2STEP· Dec 4, 2023
Hi Miro, Thank you for your lovely feedback! Glad to hear that our product meets your expectations. We would provide a satisfying solution in email if you have queations. Any future question, please don't hesitate to contact with us. Thanks for your understanding and we will improve our service. Best regards, Up2Step Team
The shoes took longer than expected to arrive but when they did they were beautiful! I had an issue but Up2step did reach out and rectify the issue m! I highly recommend and would buy from them again!
By Rachelle
Response from UP2STEP· May 26, 2023
Hi Rachelle, We truly apologize for the inconvenience caused to you. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. But we are so sorry to hear that your shoes are damaged, please check your mailbox we would provide a satisfying solution. Thank you for your feedback we'll constantly improve our service. Any future question, please don't hesitate to contact with us. Best wishes, Up2Step
Though I did have some issues with my order the customer service was great. They were responsive and definitely willing to work me to make things right after a couple of mix ups.
By Corinne M.
Response from UP2STEP· Apr 4, 2023
Hi Corinne, Sorry for all the inconvenience. Our product needs time to process after the order is placed out. It takes longer than usual during peak season. After your confirmation, we shipped your parcel by express shipping as compensation. Please check your mailbox we would provide a satisfying solution. Any future question, please don't hesitate to contact with us. Best wishes, Up2Step
First they sent me the wrong size, but the Service-Team was very nice and sent me another pair in the right size. The quality is ok (but not the best) and they don‘t smell very nice, that would be the 5th star for me.
By Fee
Response from UP2STEP· Mar 6, 2023
Hi Fee, Thanks for taking time for the feedback. We will try our best to improve our service to satisfy customer's expectation. Any future question, please don't hesitate to contact with us. Have a great day! Best, Up2Step
We ordered a pair shoes for a fashion show, based on their website the shoes should arrive in 8 days, they took actually 13 working days. The shoes are well made and they fit great that is not the issue. If you are in a hurry look in some other place as most likely you will end not having them on time. The factory is overseas and that is the main issue, I suggested them to advise such thing in their website, so that customers can take the right decision. They did a good job trying to help me and I appreciate that, at the end we received the shoes one day before of our event. Like I said quality is very good and worth the wait, obviously if you don't have the time constraint.
By Carlos
Response from UP2STEP· Sep 3, 2022
Hi Carlos, Thanks for updating the positive feebdack. Glad to hear that you're satisfied with our shoes. We always try to provide perfect product as far as we can. Hope you enjoy our service and products. Thanks again! Best, Up2Step
Very accommodating and helpful in getting the right size and fit.
By Esther D.
Response from UP2STEP· Sep 22, 2021
Hi dear Esther, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Any future question, please don't hesitate to contact with us. Thanks agian! Best regards, Customer Service Team from Up2Step
Took longer then expected for package to arrive, especially after paying extra for 3 day shipping. Size is a bit smaller, so not true to size. Craftsmanship and appearance are great. Not sure I will purchase from this company again though.
By Dwain S.
