Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
365 reviews
UP2STEPSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
365 approved reviews, newest moderated first
❤️ my boots. Very satisfied
By Brittany S.
Response from UP2STEP· May 12, 2022
Hello Brittany, Thanks for your good feedback. We are so fortunate to have members like you who continuously admire our products. Have a great day! Best, Up2Step
I bought satin blue shoes for my wedding. The shoes were gorgeous although a little late. order with plenty of spare time and you should get a wonderful pair of shoes.
By Noemi
Response from UP2STEP· May 12, 2022
Hello Noemi, Glad to hear from your happy shopping experience here. We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Thus far customer service has been excellent. My only gripe is the long wait for my shoes to get here. Perhaps I'm being inpatient, but I'm super excited and cannot wait to receive them.
By Marca G.
Response from UP2STEP· May 12, 2022
Hello Marca, Glad to hear you received it and enjoy it. We will try our best to satisfy each customer's requirement. We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Ordered the glass wedges, and the came as shown!!! The kept in touch with my order and responded promptly. I knew it would take time to get that's why I ordered early for my sister's wedding. They came in a well packaged box with a bow!!! #toocute and they fit like a glove... if I find something different I will order again.
By Joi T.
Response from UP2STEP· Apr 2, 2022
Hello beauty, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
The heels I ordered are exactly as described. They are great quality. I love them. The packaging was nice too! The order took as long as listed to arrive. I suggest paying for the faster shipping as it’s much faster than the standard shipping. Customer service responded quickly to my questions and they were nice and helpful. I will order from here again.
By Chris U.
Response from UP2STEP· Mar 28, 2022
Hello beauty, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Unlike other places, they were very quick to attend to my questions and concerns. They are truly interested in pleasing the customers. I will definitely be doing business with them again... SOON !
By Arneda M.
Response from UP2STEP· Mar 28, 2022
Hello beauty, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Great custumer service, my boots came on a different size but they resend a new pair really quick 👍👍👍
By Nena
Response from UP2STEP· Mar 28, 2022
Hello beauty, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
Love my polka dot shoes and great customer service!!
By Tammanitra L.
Response from UP2STEP· Mar 28, 2022
Hello beauty, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step
