UNREAL MobileReviews of unrealmobile.com

I enjoyed the service at 1st without major issues: number ported well, the phone I bought from them was sent unactivated but the service team fixed it in 48hrs so I didn't mind. I prepaid for an annual plan Dec 2018, I had no dropped calls and the phone lines were clear. My Dad bought a phone & service too. Although I didn't receive a referral credit as promised, it was still a good deal. Due to porting difficulties he tried to cancel within the "free" trial period, but kept receiving emails stating they wouldn't refund the $250, which upset him as a senior citizen. I thought that was very unfair & unethical. My service worked well until this summer I started to get texts & emails about Unreal/Freedompop dropping Sprint customers and urging me to sign up with Ting mobile. I tried calling, my app shut down, I called the original contact I used to sign up from a different phone with no answer or email reply. I emailed about my refund for the remainder of the year because of my annual plan was cut short by Unreal, and I STILL have no response either. Wow. How can you keep the money without rendering me the service until Dec 2019? I signed up with Ting, who claimed $6 service for same terms: unlimited talk/text 1gb data, but they've charged $16 every month & I never went over.

First, they didn't mention I have to use their crappy App. Second, they didn't mention it is a stupid VoIP service. Third, when I tried to port out to ATT,,, it has been over a month and still not ported out (no calls can be received, no text can be received, and no voicemail can be received. Fourth, I ported out in anticipation of the hiring season to get a better service from my previous carrier (no coverage), I ended up missing out more than I anticipated. Fifth, the entire support team has a stupid attitude. They blame some one else for their incompetency and they want me to coordinate between ATT and them to be able to port my phone number,,, which I lost now and have to update everybody on the planet about it. DO NOT fall for their scam. Just buy a prepaid reasonable bundle from normal carriers.

I was disconnected suddenly on 10/16/19 from unreal mobile even though my plan is good until November 1, 2019, but my annual plan is good until March 2020. The page to submit a request for help is inactive and when I signed in it told me I had no plan and nothing can be updated. There is no support and nothing at there site is working.

Cannot port the number out. The tech support agent escalated and they all went silent. Looks like the company is bankrupting? Or going out of business? Just return my number please.

i give them a NEGATIVE -10 stars!!! port out info provided by them, then they tell your new carrier the info does not match??? what the,,, does that make any sense? and good luck trying to get any support! they only live people you can speak with are sales! the funniest thing, they tell you this ticket needs to be escalated to a "higher team"?? I JUST NEED INFO!!! info that you should be able to access with a click! AND YOU NEED TO ESCALATE THAT??? the only logical reasoning behind this is they try to make it so difficult to port out, that customers just give up and stay!!!

Purchased a sim card from Best Buy, activate it like the directions said, downloaded the app, and now the app is telling me I need to purchase another sim card! Tried to talk to a live person for help, for the past week and the line just disconnects! Worst provider I have ever had.

I’m just wondering if I buy the plan. Is it going to take $10 to recharge or is it going to take more than?

Trying to port out number and not able to get in touch with a person! I’m afraid they won’t port out and I will lose my number because my plan with Unreal ends at midnight and I’m NOT continuing with them....the service was TERRIBLE! Lag time on calls, calls rarely going through even with 4 bars), not receiving voicemails, etc)