Went above and beyond
Went above and beyond to solve the issues. Pure and great customer service and mobile service. Looking forward to more updates and features. Highly recommended.
By customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
321 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It starts with our name: Unreal—Unreal savings, Unreal coverage, and Unreal freedom from everything you hate about Big Wireless.Big Wireless is still up to the same old tricks: luring you in with introductory offers, confusing you with sneaky fees, and locking you in for years.Unreal Mobile is for the new, the now, the unapologetically you. The free thinkers who are tired of getting too little and paying too much. Do you want to hand over your hard-earned dollars to a mobile phone company? Didn’t think so. Unreal Mobile customers save $600 or more each year on their cell phone plans.With straightforward plans, simple contracts, and reliable coverage, Unreal Mobile doesn’t just flip the script on traditional wireless. It lights it on fire. As one of our customers said, “you’re so on point it’s unreal.” Yeah. That’s kind of our thing.Here’s the Deal:● Unreal Savings: Save big on upgrades, no contract necessary.● Unreal Coverage: Get nationwide talk, text, and premium 5G data starting at just$15/month.●Unreal Freedom: Easily switch online in minutes.Our Chief Brand Officer, Iggy Azalea, puts it best:"Unreal Mobile isn’t just a phone plan—it’s a movement. No contracts, no junk fees, no BS. This is for unreal creatures like you."So why wait another day? Ditch Big Wireless and join the movement. Unreal puts you first. Pickyour plan now at www.UnrealMobile.com. Unreal Mobile. For Unreal Creatures.
UNREAL Mobile (unrealmobile.com) has 321 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 112 reviews with 5 stars · Clear filters
Went above and beyond to solve the issues. Pure and great customer service and mobile service. Looking forward to more updates and features. Highly recommended.
By customer
Other than one little bump on the road, the activation experience was easy and required no human assistance. I have never activated an eSIM before, and the QR code that was needed I had to get from the steps mentioned on the email that I received after order confirmation. This was not made clear in the activation pamphlet that came with the phone. I figured it out however it all worked fine after that the phone was a great deal. I’d also want to take the opportunity to mention your customer service over the phone which I used during the order process. Is leagues ahead of anything else I’ve ever experienced with cell phone carriers. I have recently used another cell phone carrier that spends more time trying to get you to use their automated assistant that actually satisfying their promise that you could have a customer service agent, so your service was greatly refreshing
By Gordon
Our Customer service agent was wonderful. She worked with my brother for hours to activate my service. Eventually we found that difficulties were in my new phone. I am using unreal service now with my old phone and are awaiting a new phone. Present service is fine, special thanks to the rep that helped us yesterday.
By Fred P.
Excellent value!
By Carlos Q.
Response from UNREAL Mobile· Nov 10, 2025
Love to see it, Carlos! We’re all about keeping your service running without burning a hole in your wallet. Thanks for riding with Unreal Mobile!
Cost effective, reasonable price.
By Celeste
Response from UNREAL Mobile· Oct 20, 2025
That’s what we love to hear, Celeste. Unreal service at unreal prices. Keeping it affordable and fierce, how we like it!
The answer came very promptly. Your representative answered all my questions. The only thing I disliked was a new renewal fee if $12.
By Uta
Response from UNREAL Mobile· Oct 20, 2025
Fast answers, real results, that’s how we do it, Uta! We hear you on the feedback and are always working to keep things as unreal as possible.
Great service at excellent price
By Shelley
Response from UNREAL Mobile· Oct 14, 2025
Great service and an excellent price? That’s how we keep it Unreal, Shelley. Thanks for the love, you’re officially living that premium-for-less life!
Auto renewal went well this year. No interruptions.
By Tom
Response from UNREAL Mobile· Oct 14, 2025
Look at you, stayin’ smooth with that auto-renewal, Tom! No interruptions, no chaos, just Unreal service doin’ its thing. That’s how we keep it real AND unreal.