Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
76 reviews
United TravellerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We have been trusted with giving great value of service experience in service. We have come up as a trusted platform for budget-savvy travelers where they can easily compare deals and competitive rates. Whether it is about a domestic US vacation, or you want to get away anywhere in different countries, United Traveller is the best platform to start your journey from. We always arrange a wide range of deals to choose from whether it is your last-minute trip or well-planned itinerary, we are here to double the fun with easy booking options. Now, prepare a list and find your destination to explore the world. The most popular destinations are not far away from you. Experience never forgotten.
United Traveller (unitedtraveller.com) has 76 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
76 approved reviews, newest moderated first
Good communication and great explanation advice and gives you good option to save you money and how to have good experience
By Kenneth
Response from United Traveller· Aug 14, 2023
Thank you for your understanding Kenneth, it was a pleasure meeting your travel needs. Thank you for trusting us! Together with our professional team, we promise to do our very best just to cater every little thing you need. Have a wonderful day & stay safe! Team United Traveller
Gracias a ELSIE JEFF POR SU ATENCIÓN ME GUSTO MUCHP COMO EXPLICO LOS DEL VIAJE GRACIA POR SU PACIENCIA
By Yenit R.
Response from United Traveller· Jun 3, 2023
Gracias por elegirnos como su compañero de viaje. ¡Gracias por confiar en nosotros! Junto con nuestro equipo profesional, prometemos hacer todo lo posible para satisfacer cada pequeña cosa que necesite. ¡Que tengas un día increíble y mantente a salvo! Team United Travellers
Great service he provided everything I needed for my trip
By Whitney W.
Response from United Traveller· Jun 3, 2023
Thank you for choosing us as your travel partner. Thank you for trusting us! Together with our professional team, we promise to do our very best just to cater for every little thing you need. Have an amazing day & stay safe! Team United Travellers
My husband and I are planning to go to a once in a lifetime travel trip, and I came across this trip to Dubai and Maldives from United Traveller. I contacted them, and Elsie Jeff was the one who assisted me. Elsie was prompt in responding to my emails, phenomenal in her job in giving me other options in the trip and booking them, as well as giving me trip saving tips. Best of all, she is giving me reassurance that it will be the best trip ever. Looking forward to this great trip in Feb, 2024. Thank you Elsie Jeff and United Traveller for this up coming hassle free trip!
By Rosana G.
Response from United Traveller· May 23, 2023
We greatly value your trust and confidence and sincerely appreciate your loyalty towards us Rosana. We are very grateful for your patronage and this wonderful review because we wouldn’t be here without loyal customers like you. We are very honored to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years. Have a blessed day & stay safe! Team United Traveller
If anybody thinking about it already making a reservation with these people DO NOT DO IT!!!!! FAKE COMPANY…If you already made reservations check your flight and EMAIL HOTEL For CONFIRMATIONS. NO Hotel had any reservations under our name. And They Was Giving Us A Hard Time Going Back And Forth About Our MoneyWe paid. We had emails with reservation numbers that were not valid. Thank God we caught on before our trip! I Would of been livid going to the airport late nights looking stupid
By Spoiledbratt
Response from United Traveller· May 20, 2023
Dear Alicia, We appreciate you bringing your concerns to our attention and apologize for the inconvenience you experienced with your reservation. We understand your frustration and want to assure you that we take your feedback seriously. After thoroughly investigating your case, we have identified the issue and taken immediate steps to resolve it. We sincerely apologize for the confusion and frustration you encountered with your reservation and the inconvenience it caused. The problem you faced with the hotel reservation not being found under your name has been rectified. We have worked closely with the hotel to ensure that your reservation is confirmed, and you can proceed with your travel plans without any further issues. Additionally, we have reviewed the communication you had with our customer service team regarding the refund, and we apologize for any difficulties you experienced during that process. We have taken measures to address these concerns internally to ensure smoother and more efficient handling of similar situations in the future. We understand the importance of trust and reliability when it comes to travel arrangements, and we assure you that the situation you encountered is not reflective of our usual standards. We genuinely value our customers and aim to provide excellent service. If there is anything further we can do to assist you or if you have any other questions or concerns, please do not hesitate to reach out to us directly. We are committed to resolving any remaining issues and making sure you have a positive experience moving forward. Thank you for giving us the opportunity to address your concerns, and we appreciate your understanding. We hope to regain your trust and have the chance to serve you better in the future
Elsie was very helpful and informative made everything look simple. Fast and efficient. I'm already saving for my 2024 trip 🥰🥰 thank you Elsie...
By Calvin P.
Response from United Traveller· May 19, 2023
Thank you for choosing us as your travel partner for all your future travels. Thank you for trusting us! Together with our professional team, we promise to do our very best just to cater for every little thing you need. Have an amazing vacation & stay safe! Team United Traveller
The worst experience I could have ever imagined. I booked Dubai/Maldives trip and paid in full 2 and 1/2: months ago, was rushed to put a review. I constantly asked about my flight PRN and all vouchers for my trip. I got my PRN and saw i was booked on Emirates. Got my hotel vouchers like a month ago. My gutt feeling said check your flight 2 days ago.. used the PRN and it doesn't exist anymore, called the hotel in Dubai, they don't have my reservations. I was furious and in tears. I contacted Elsie and the reply was "I'm working on it" what? I've requested a refund and it will take 14 days. I have this agent my money and never delivered anything. Fraudulent, scam at its highest. I've a lawyer ready to sue this agent. I've to plan again my 60th Birthday vacation..disappointed to the core. Don't use this travel agent. My lawyer is furious and there is no words for such dishonesty. If I had not looked..I would have been stuck at the airport with no reservations. United Traveller please don't scam people from their hard earned money and continue to lie. I am going to report this to IATA.. and will sue for the distress you caused me.
By Clara
Response from United Traveller· May 20, 2023
Dear Clara, Thank you for taking the time to share your feedback with us. We are sorry to hear about your negative experience and your perception. I understand that you thought we were a scam due to your expired flight PNR. I'd like to clarify that an expired PNR doesn't indicate any fraudulent activity on our part. I apologize for any confusion or lack of communication regarding the expiration of your PNR. However, I assure you that we are a legitimate company committed to providing excellent service. We value your satisfaction and take your concerns seriously. Our customer service team is dedicated to resolving any issues and restoring your faith in our services. We are committed to providing excellent service and ensuring the satisfaction of our passengers. I wanted to inform you that we have thoroughly investigated your case, and we have identified the issue with your reservation. I'm pleased to inform you that the problem has been resolved, and the funds for your booking have been refunded to your original payment method. We sincerely apologize for any inconvenience caused and the initial frustration you experienced. It was never our intention to create a negative experience for you. We appreciate your patience and understanding throughout this process. Should you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and make sure you have a positive experience with our company in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
I’d like to share my experience in united traveller! More than 5 stars ! Willing to respond at any question and concerns ! I spoke to a Ernie Jeff ! Very kind and demonstrates real care to the customers ! Definitely 5 stars ! Great job ,continue like that!
By Eleftheria
Response from United Traveller· May 19, 2023
Thank you for choosing us as your travel partner for all your future travels. Thank you for trusting us! Together with our professional team, we promise to do our very best just to cater for every little thing you need. Have an amazing vacation & stay safe! Team United Traveller
