UnitedHealthcareReviews of unitedhealthcare.com

United healthcare is the worst insurance company to pay for. My spouse and I are paying for this insurance out of pocket and they refuse to help us. These people are very detached. I do not recommend this insurance because even though you pay out of pocket for there service they will treat you like you asking for free services.

UHC needs to hire someone new for their rewards program. It's been 'under construction' for years now. They clearly hired someone who can't create a functioning system and use 'under construction' as a never ending excuse. They even told me once to continue earning my rewards, because it still would show up when it 'got fixed'. Spoiler alert.. it never has been fixed. They make your rewards disappear and never make up for it.

One star review because I could not do a negative star. I have been on hold and transferred around for over an hour and NO ONE can help me. When I updated my credit card payment back in May 2026, they didn't complete what was necessary on their end and instead just cancelled my dental and vision insurance. One rep told me I should have called the right number if I wanted help, but I did and was transferred twice before talking to her. The next rep told me I was cancelled because I had a childs insurance plan and I need to talk to who set up my plan....I set it up directly with them!! Finally was told that although I'm still paying the same amount every month on an auto payment, that they have not received the money. Where did it go?? NO ONE at UHC seems to know and they certainly don't care. I was treated so poorly by customer service across the board. It's not something I did, it's on their end. I hate them.

I canceled my services with them within 24 hrs by contacting customer service. The customer service rep stated that a refund would be issued in 30 days. Two days later I received a bunch of correspondence stating they would be making 100.00 withdrawals from my account. Not in this lifetime. I called my bank. .

This is the terrible dental insurance I’ve ever seen!! Don’t waste your time getting this company!!! They won’t even pay for anesthesia if deemed medically necessary!!

Absolutely horrible customer service. Can't find a primary care Dr in alabaster Al called the company after over a hour on phone trying to talk to someone got no help at all.. they(UHC) recommend that I cancel policy and get a new company. Think I will

Scam healthcare insurance. DO NOT use UHC. They have you pay high prices and cover nothing. I was lied to when I purchased, paying 860 a month. Had to go to the ER for my daughter, they covered 50 dollars! When asked to reimburse they denied and kept the money. Now years later after the CEO incident they send me a letter asking to be filled to send me 200 dollars as a refund, NEVER ARRIVED. Called customer service and they just hang up, send you to a random phone number, or do not answer. I hope your crap company goes under for all of the people you have screwed over.

The majority of the representatives at united healthcare have a language barrier, they do not understand what you are asking them, and therefore they cannot give you the correct answer. I called the other day and spoke to a representative by the name of Priya, after talking to her for 2 hour and being put on hold constantly she advised me that my anesthesiologist is covered in network in united healthcare and that my out-of-pocket for having an anesthesiologist for my surgery, would be approximately $245. I did not feel confident in her answer and I did a chat with aunited healthcare on their website online and the representative Josh told me that they are not in network and is not coverrd under united Healthcare. I called back again and got another representative who confirmed that the anesthesiologist I was looking for was not in network so there you have representatives from united healthcare, giving their members incorrect information that is incompetency and should not be permitted!! I am very disappointed in united healthcare as having them as my medicare advantage plan and I feel that they are not doing their best to serve their members as they should be! It seems that these calls are outsourced to another country where the representatives do not understand and speak English! HOW CAN YOU TRUST A COMPANY THAT GIVES YOU INACCURATE INFORMATION?