United Global Van LinesReviews of unitedglobalvanlines.com

DO NOT USE United Van Line. In my experience, this company is a serious scam. They initially give you a much lower quote than other moving companies, only to add “miscellaneous additional costs” later. After my move, they charged the credit card I had on file an additional $2,000 or more without providing a clear explanation or obtaining my authorization. When I tried to contact management to get an explanation and resolve the issue fairly, my calls and voicemails were completely ignored. This was an extremely frustrating and unacceptable experience. I strongly recommend avoiding this company and getting a detailed, written, all-inclusive quote before hiring them.

If I could give this company zero stars, I would. This was one of the worst customer service experiences I have ever had, and I sincerely hope others read this before trusting them with their belongings. The process began with what felt like a complete bait-and-switch. I was provided an estimate that I agreed to, but when the packing crew arrived, my price suddenly doubled. I was put in an impossible position because my belongings were already being packed and I had no choice but to move forward. What makes this even more frustrating is that when my shipment arrived, the truck appeared to be much closer in size to the original estimate than the inflated amount I was charged for. Despite multiple requests, no one has ever contacted me to review the actual cubic footage or explain the charges. Communication was beyond terrible. Before I signed the contract, Ryan called and followed up constantly. The minute they had my money, the communication stopped. Calls go unanswered, emails are ignored, and getting anyone to return a message is nearly impossible. Customer service has been nonexistent from start to finish. This company markets itself as a national moving company, but my move was outsourced to local contractors. There was no accountability and no one willing to take ownership when serious problems occurred. The packing process was also alarming. The crew disassembled nearly everything they could, creating additional boxes and taking up more space than seemed necessary. It left me questioning whether this was done to increase the volume I was billed for. The worst part was the condition of my belongings. My 65-inch television was broken. My $1,000 mirror was shattered. My bed frame is missing. My ladder is missing. There were additional damaged and missing items as well. When I immediately reported the missing bed frame to the delivery crew, I was assured it would be delivered separately. That promise was never kept. It has now been over a week with no delivery, no follow-up, and no communication despite my repeated attempts to get answers. This entire experience has been stressful, expensive, and incredibly disappointing. From the inflated pricing, poor communication, damaged property, missing belongings, and complete lack of accountability, I cannot recommend this company to anyone. Save yourself the stress, expense, and frustration. Choose another mover. My advice is simple: RUN. RUN. RUN.

United Global Van Lines is not even worth a single star. TERRIBLE! HORRIBLE! Communication. They don't care about their customers and are still holding my payment despite providing no service, constituting a breach of contract. They didn't show up on moving day and are refusing to issue a refund. They continue to cheat their customers, and their customer service is a joke.

I would rate a zero if possible, do not use this company. We agreed for months on a timeline, less than one week they told me they couldn't make the date. This was a cross country move. I had to spend more than $3300 on flight changes and hotels. Due to their inability to plan for the proper amount of items, I also then had to rent my own uhaul and drive the rest of my items out that they didn't take. Then they offered me $400, which is a JOKE. Terrible company.

It has been almost a year and I feel that the damage will not get fixed. I sent a review in sept 2025 and hope it has helped someone. We are still trying to figure all this out. They are great off the start but then you will be brokered, as least in our case this is true. My review in sept 2025 says it all. Do not use unless you are willing to get a lawyer. We were brokered to All star moving based out of Pottsville PA. They are absolutely terrible. Do not use this company.

I leave a reminder on my computer to give this company a terrible review on multiple sites each month. Because. They charged us three times more than our initial contract, our things were damaged, and worst of all, this company is the king of ghosting you since they contract all of their work to smaller moving companies making it impossible to reach anyone. Save yourself. Pay the bit extra elsewhere. Not worth the stress and long lasting grudge and distrust.

I was lied to from the very start. I was told my cost would be 1,200 approxamently. I schelded pick-up for the 15th of Feb.,they finally showed up at 10:30pm on the 17th. I had 18 verious size boxes 1 small rocker, 1 queen mattress. ,a vacuum, and a yard decoration approx 20' round.& 1 bookcase ,4 ft high by 8 ' wide. The quoted me an extra $600.00. Said it was more then 200sq ft..so, I left the rocker,the bookcases yard decor. I finally had my stuff delivered March 8th. 21 days later.3 weeks then what I was told. Many other promises r That were broken. They also sold my contract to 2 other contracter,after the the first contract was signed. Very dishonest and conniving Be very careful. I learned the hard way.

Worst bait and switch on pricing and what you are going to get by Mike Castaneda and his estimator Mark from Boynton Florida. They are brokers that give you a price for your 'cu feet'(what ever that means in clothes), takes the deposit and then farms it out to a seedy mover, who shows up on day of moving and tells you the price for what was agreed to is now double!!! They are your ' pal' answering questions until that mover shows up and now you are stuck!! No more answering the phone. They are not United Van Lines. They are United Global. My embarrassing and costly mistake. No morals, integrity or veracity at this company!!!! Use MayFlower or a reputable all in one van line. Make them show you a detailed inventory of what the estimator reviewed. UNITED GLOBAL VAN LINES (Recommend staying away!) 7202 S US HIGHWAY 1, PORT SAINT LUCIE, FL 34952 Phone: (800) 339-5798 Fax: 772-777-4002 DOT #: 4014864 MC #: 1512730