United Global Van LinesReviews of unitedglobalvanlines.com

Don't use this company it's a scam. Ok unpacked things missing. Very stressful experience please don't use them.

A deeply frustrating and dishonest moving experience — beware. I had a very disappointing and stressful experience with United Global Van Lines that I feel obligated to share. I hired them to move a small, not-full 5x5 storage unit from Ocala, FL to Bloomington, IN. I was assured—both verbally and in writing—that the quote I received was all-inclusive and would not change, as my items totaled well under the 250 cubic feet they quoted. However, after my items were loaded and the truck was already in transit, the driver called my husband and demanded an additional $154.50 via Venmo, claiming an overage based on a weigh station reading. He refused to deliver my belongings unless we paid, which felt like coercion and completely violated the agreement. We were forced to pay under pressure just to receive our own property. Trying to resolve this issue has been a nightmare. United Global Van Lines directed me to a claims process through a third-party site that does not even support the moving company (APG Delivery Exchange) that actually did the move. When I contacted them again, they sent me to yet another claims site, which I tried to submit a claim, but their website is having issues and doesn't load after filling all of the information. I also discovered that the moving company APG Delivery Exchange did not provide us with an official document and contract that they were supposed to give us. It was chaotic during the loading process after one of their trucks broke on the day they were going to pick up our stuff. I’ve been bounced around repeatedly, phone calls are often dropped or unanswered or go to "full Mailbox that does not accept new messages", and to this day—no resolution, no accountability, and no refund. This experience felt dishonest, disorganized, and exploitative. I would not recommend this moving broker that is not even a moving company itself, but a company that collects initial deposit and connects you with a mover who you don't know who that will be until the day they show up to get your stuff. I strongly urge others to read the fine print, get everything in writing, and be very cautious before trusting their guarantees. I had a written guarantee that due to a limited small storage there would be no additional costs. This was not the case and no-one is able to talk to me about this - they just send you to a third party claim websites that don't even support the actual moving company.

Scam they have not been around 20 years they are NOT a moving company. If you want your stressful moving day ruined and ripped off hire them.

Now that my things have been delivered, I feel comfortable writing this review of United Global Van Lines. My advice, stay far away from them. They are a broker and not a mover and, as such, can and will bid your job out to any fly-by-night mover they can find. Our move was done by Seal Pack Van Lines who turned out to be a legit very small company and were easy to work with (they actually answered the phone), but many important items were damaged when delivered (they have claimed they will reimburse for the broken items. We have not submitted our paperwork yet). However, they were complicit in charging $1,000 more than the original estimate. We were told we had 300 cu. ft. to be moved. In reality, our belongings wouldn’t have filled more than half of a U-Haul van. Back to United Global Van Lines. They are nothing but a sales company, impossible to work with after you have signed the contract and paid your money. They are unreachable and unhelpful, basically disappearing despite saying they “will be with you, supporting you throughout your move.” Jerri was the primary offender. She misled me about available dates and ghosted me when Seal Pack called us and said they would be doing the move in 4 hours on the originally requested date which caused us to scramble to get ready and rush to be at the apartment for pick up. I also had questions about payment to the mover, but, of course, I never heard from her to respond to my concerns. Just to be clear, I tried to reach her by text and phone during business hours. I tried to reach the main number to no avail. Finally, after numerous tries, I did speak to yet another salesperson following pick up. They claimed they could not answer my questions and would get a manager to call me. I even scheduled a time for a phone call. I was by the phone at the appointed time. They never called. Do not use them unless you are fond of heartburn, panic, confusion, and cost increases.

I have worked and dealt with some horrible companies but United Global owned by Junior Alexis is truly an evil person. He destroys people’s lives lies to his employees and tricks them into believing they are offering this amazing service and the moment they question anything about robbing people they are not only fired but he steals there paychecks. There is 20 plus people that have reached out saying he did not pay them and finally a class action has been filed. His ego and narcissistic ways are going finally catch up with him because he’d rather go through the courts and Spend 100x times what it would cost him to just pay people there hard earned salary. He is such a narcissistic egotistical maniac that he’d rather lose his everything then just do the right thing. He puts people on the street with zero remorse and at the same time completely takes advantage of every single client. He has clients believe that UGVLis great moving company, they take a deposit and then they call a few days before the move and take even more money and when the actual moving company shows up that is usually a really cheap low rated company that is OK with picking up these jobs knowing they’ve been underpriced. And when they show up they Break the news that they have yet received any funds towards your move . So people pay thousands and thousands of dollars to be set up with a horrible carrier and that’s when they go through another hell and the moves are usually a disaster move from trucks to trucks and warehouses people stuff get scattered they wait 30, 40,50 even 60 days to receive deliveries sometimes don’t receive them at all and always the load is usually damaged. This man has been robbing people for years, ruining their lives while he lives in a mansion and owns 30 properties. It never has worked hard days working in his life. I refuse to believe this man doesn’t know his day is gonna come because no one’s stupid enough to think that they will just leave this earth without having to answer to God. So far 300 people have joined the group all putting their mind together to figure out a way to not only shut this man down but to get reimbursement for the thousands so many people have lost across the United States. Many of these people are clients and many are employees but all have suffered at the hands of Junior. He has truly become to believe that he is unstoppable to the point where he’s not even careful anymore. He screws people over and then will put it in writing via text, laugh in there face and then antagonizes them into attempting to get help from law-enforcement or the DOT. I truly believe once the state attorney’s office has hundreds of complaints in front of them all for Juniors crimes They will finally shut him down and it will not take much to put him in prison.

Absolutely horrible brokerage who will not assist with a terrible mover. Sales person lied to me through his teeth. Avoid at all costs.

This company is a scam and the owner is a fraud. All 5 star reviews are fake and bought by the company. If you sign a contract with them, they will call you 72hrs before your move so your deposit is no longer refundable to get more money out of you just to sell your contract to the lowest bidding carriers whom, on the day of your move will force you to pay more money, or if you don't, they'll take your things, hold them hostage until you pay the new price they named. DO NOT GIVE THEM YOUR MONEY UNLESS YOU WANT TO PAY A COUPLE OF THOUSANDS TO HAVE YOUR THINGS TO BE BROKEN, DAMAGED AND "LOST". They keep changing their company name for this reason and hopefully the owner will have to face the consequences of his business ethics.

After settings up my cross country move almost a month in advance and speaking with Brooke, leann, and jerri thier customer service team and being reassured by all three that they were a company owned business and that they were not like the rest off the many frauds in the cross country moving brokers game and that any of the 3 car Brooke Leann, Jerri. Could be reached at anytime with concerns.3 days before th 29th (pick up date planned I was contracted again by Jerri to review my inventory list I did add 3 more 27 gallon totes which I paid for that day bringing the grand total paid to over $1700. Which I understood. The day before the scheduled pick up date I received a call from yet another csr Nicole enters the scam telling me my pick up was set and ready to be picked on the 30th. I explained to her that the scheduled date for pick up had to be the 29th as agreed upon because I had already set up air fare and logging. After 2 more calls from Nicole she said they would pick up my belongings on the 29th as previously agreed upon. Now the fun starts the 29th comes and I recieved a call from the driver 10 a.m telling me he would be thier between 12 and 2pm. 2pm comes and goes so I reach out to one thier csr (customer service reps) first Brooke then leann,then jerri and finally nicole. And what a surprise all 4 of thier electronic mail boxes are full and can't except any messages. So I call the driver back at 3PM he tells me now he has 2 more pick ups and can't be there until 5 or 6 I have no choice I'm stuck with an apartment full of my already packed belongings and a deadline. 630 pm the driver shows up and looks at my belonging and say United global van lines gave him an inaccurate Square footage to be picked up and that if I wanted him to pick up my belongings it would an additional $800 on top off the already $1000 I was scheduled to pay on the pick date. This was all due to the inaccurate amount of Square footage given to him by United global van lines. I told him I had a contract and he didnt care. That was enough for me I asked him to leave and tried again to contact the csr team as well as the corporate office. no luck imagine that. So here it is 9pm I have all my belonging packed and air fare and logging scheduled and paid for. After calling 4 different moving company's I finally get one that will pick up my items on the 30th so I cancel my airfare and logging and reschedule them. During all this time I never received 1 single call from BROOKE,LEANN,JERRI OR NICOLE whom were all so reassuring and I was told reachable for any problems Shortly after my move was scheduled with another company I get a call from Joe a manager with United global van lines asking my why I canceled my pick and I explain the whole story to him his response was I will have to look into this.then he sends me a email t stating United global Van's was there to make the pick up and I canceled. And by signing and returning the email absolving United Global van lines of any responsibility. So I now have turned this over to my banking institution and contacted the Federal Trade Commission as well as my legal counsel to deal with these people.to try and recover my already paid fees. In closing my opion based on my experience with United Global Van Lines is that if you ever have to plan a move and contact them BROOKE,LEANN,JERRI,NICOLE AND JOE are to put it mildly liars and crooks who are well versed on how to take your money and provide no assistance after they get your first deposit and then try the old bait and switch technique. They are all in my eyes very unprofessional. I feel they broke any contract when they provided the inaccurate Square footage to the moving company. Even after they verified my inventory twice with me.