United Car CareReviews of unitedcarcare.com

DO NOT BUY FROM THIS COMPANY. when we bought our 2016 Dodge Grand Caravan less than a year ago, the dealer talked us into buying a platinum plan from United Car Care. we were hesitant but finally gave in and spent the $3,000.00 to get the plan. I was in Florida and my oil change time came up so I took it to a local shop. They changed the oil and told me that my cv axle needed replaced. I knew that it would be covered but did not want to get t done in Florida. On my way home I noticed my check Engine light came on and a distinct ticking was coming from the motor so I came home to KY and took the car to my local Dodge Dealer. My dealer told me that the cv axle needed replaced and the boot was wearing on the brake line. They called United and they were told that the cv axle was not covered and they would only pay a percentage of what it cost to open the engine up to diagnose what is wrong. We were sure there was a miscommunication, so we called United ourselves. The man who we talked to was absolutely condescending. He said we should of replaced the boot so it did not wear on brake line and the policy says they don't cover anything that is from a lack of maintenance. He said that they would pay a reasonable amount towards opening up the top of the motor. NEVER AGAIN will we trust a warranty company. I would give UNITED CAR CARE a minus 10 if I could.

On 1/12/24, I contacted Niello BMW & Niello Mini to purchase a vehicle. The interest rates were high and my truck is already paid off; thus, I decided against purchasing a new truck. Niello provided me with a second option of buying a warranty from United Car Care. This seemed like a great idea. I purchased the warranty and felt confident in my decision. On 2/15/24 I noticed my truck seemed to be slipping so I called Roseville Chevrolet and made an appointment for the next day. Roseville Chevrolet could not even get authorization from United Car Care to remove the transmission pan to review the transmission fluid. First, authorization was needed from a senior manager. Then on 2/19/24, I was informed a claims adjuster needed to be sent out. The claims adjuster confirmed there was an issue with the transmission when they test drove my truck. On 2/20/24, I was asked for all of my records of servicing my transmission. Obviously, this would take time to locate. On 2/22/24, I was informed the claim was denied by Kevin Rabinovich as he determined this to be a "pre-existing condition" as the warranty contract was "new" and I had only driven a couple of hundred miles since I purchased it. I work remotely and do not drive much anymore. Additionally, I was out of town for five days. Although this should not matter as the warranty does not state any length of time needs to pass before it can be utilized. I pulled and paid for my own CARFAX report which shows all of the service done to my vehicle including transmission service. I emailed this to United Car Care and I left a voicemail for Kevin Rabinovich on 2/23/24. I have not received a phone call back or a response to my email. United Car Care needs to be reviewed by the Department of Insurance so they can be held responsible for executing contracts which state the coverage terms start on DAY ONE of the contract; Yet, they deny claims without ANY proof of "pre-existing conditions" because they do not have any proof. Why would Niello BMW sell a warranty on a vehicle with a "pre-existing condition"? Exactly, they would not! If you are experiencing a similar issue, I encourage you to make a claim to the Department of Insurance especially if you have also been scammed by United Car Care. Their insurance number is 0021184.

ryan smith is a great asset to this team and i was very pleased with my service that was provided to me ryan was very communicative and helpful with the whole process i’m very happy to say i will recommend this company to any car owners looking for a warranty company !!

I initially left a very poor review, however after speaking with Kevin R, I have changed my mind. He was very willing to help resolve the concerns for the customer and get the claim approved. Thanks for your help, I greatly appreciate you helping me take care of our mutual customer.

They don't cover bolts or fasteners that hold the exhaust manifold covers, the rep responded with theirs nothing we could do. What kind of BS platinum coverage is this the covers rattle when I turn on the truck so disappointed

This year I’ve had multiple care issues and United resolved every claim I’ve made this year including my transmission claim

So, my truck broke down on me and it turned out to be the transmission. Call united car care and they had it towed to the closest dealer but it was supposed to go to the contracted dealer. United care care had the vehicle towed to the correct dealer, approved the work and everything was smooth. The bill came to $7,010 and again, I paid the $100 deductible. This place is great and I will continue to use them. Also, Ted at United Car Care was awesome. Thank you.

Our truck has been in the shop for 2 weeks. We have a warranty with United Car Care and it turns out we need a new engine. They denied the claim on the basis of a “pre existing condition” from a previous owner (we bought it when it had 40,109 miles). WE PROVIDED EVERY RECEIPT FOR TIMELY OIL CHANGES during our ownership. Now, we can’t get anyone on the phone to resolve the issue. Never, ever, purchase this warranty for a used vehicle, or any vehicle for that matter. They are shady and will just ghost you when you need them. At the VERY LEAST, we should get our money back for purchasing this terrible “warranty”.