dispatch moverReviews of unitedamericanmovingandstorage.com

Stay away from this company! They lure you in and claim to be a military friendly company. Their rates change and surprise you with almost double the fees. Then the communication stops. I’ve never been so stressed out in my life! Then when you canceled the contract, they blow up your emails and accuse you of being the problem. Look out is all I can say! Do your research on this company! I’m still trying to get my $1100 that I’ve invested as down payments back. I had to last minute scramble to get a new moving company who within two days, came out and made everything happen. Never once did the driver of this new company stop communicating with me. I highly recommend you reach out to North Atlantic Van Lines. I guarantee they’ll take great care of you.

1 year ago, this company ruined my life. The "movers" stole half of what I own, and damaged the other half. Took 1 month to show up at the destination, and have made no effort whatsoever to compensate me. Since my 65 year old wife with severe asthma had to sleep on the floor for a month, she fractured a rib, and has had endless doctor appointments. Been to the ER 8 times and blames me for engaging with this so called company. Do yourself a favor and look elsewhere.

DO NOT HIRE THIS COMPANY!!! We are about to complain to BBB about this company.

Update: we are now at 41 calendar days and 28 business days with still no response or call back from either company. 20 days now, and still waiting for my items to be delivered. Do not allow United American to set up your move. They are a broker. They hired a horrible company in California called MNS transport. MNS is a rip off company. They packed the truck in a way to make it appear I had more items than I really had. They did this by not stacking any furniture. And packing boxes all around to give the appearance they stacked it to the top. When in fact they didn't. Then they force you to pay extra. For me. They wanted another 3K. After arguing about there packing they dropped it down to 1500 extra. I was locked in and stuff already on truck and had no choice but to pay. I shouldn't have. Because since that date. I have had zero contact from them. They only respond via text, saying they are working on getting a truck to go to my new destination. United has refused to respond back to my multiple phone calls and voicemails left about this issue. They are now 1 full week over there promised delivery date, with no one willing to call me back to explain why, or offer any kind of compensation. I moved my family ro virginia. We are now out here for over 2 weeks with none of our belongings. Sitting on the floor, and sleeping on air mattresses we had to buy in order to sleep at night. Do not use this company. As soon as they get there money and load the truck. They disappear. First off. The promise of 24/7 contact is only up until they take your stuff.

I provided a complete and accurate inventory list including measurements of each item. I was assured by Roxie that my binding quote would not change unless my inventory changed. I was sent a quote of the original agreed upon and signed binding quote price. The truck that was supposed to pick up our inventory never showed up. I tried calling Roxie several times, but she was unavailable. All calls go to voicemail and the only response you get is by text. She does not call you back. We had to wait an additional 6 hours on the day of the move before I was able to get in touch with another driver (who would come from LA). By this time, it was 9PM. On the day of the move, I was charged more ($600.00 more from the original quoted price). We explained to them that there was nothing different in the inventory that was sent to Roxy, but their explanation was that he was told by his boss that they needed to fill the truck and take up more space, thus charging us more, so we had to pay their price to continue. When I asked the driver when we can expect to have our delivery to the new relocation, I was told that it would take 2 weeks. I have been told to call gthe driver ( Frankie) who oversees the moving. I am always getting the shaft, repeatedly telling me he will get me an ETA when he does not. He is still owed almost $1000.00 but at this point I do not think I will see any of my stuff. My husband is disabled, and we had his mobility scooter, adjustable bed, etc. transported because we could not do it by car. I have repeatedly tried to contact United American only to be told by Roxy to call the driver, that she no deliverty information and ...... A bunch of bull. Roxy was the person who was in charge of coordinating and making sure that the move went without a hitch. That has not happened. as she and the others who work for this company take no responsiblity. Once they take your money, you cannot reach anyone either by email or phone. Then we were told it would take 30 business days before we would have our delivery from California. Well folks here it is November 5th, and we still do not have our inventory (well over the 30 business days of August 26th). I have been more than patient with explanations from this transport company ( i/e maintenance for 2 weeks, truck breakdown, etc,etc.). One excuse after another. This is a predatory and very shifty company. They claim they are veteran, and family owned. If they are, then they are giving Veterans everywhere a bad name by their business practices. The only reason we went with them was because they were veteran owned, and they claimed they had a 5 Star rating. BEWARE. DO NOT USE THEM. They will rip you off like they did me. I don't trust this company anymore. We have invested a lot of money into this move only to be swindled by a company such as this. They will promise you anything. Once they get your money and the transaction is completed, they will abandon you They do not deserve a 5-star rating. So far, I have requested a refund, as they have not delivered on a service and that has not happened as of this date.

RUN! Do not use these guys they are total crooks! Similar to other reviews left here they pulled their M.O. I provided their agents a complete and accurate inventory list including measurements of each item down to the inch. I was assured that my binding quote would not change unless my inventory count changed after talking to their agent on the phone for 2 hours. One week before my moving date I was send a quote with a markup up of over 90% of the originally agreed upon and signed binding quote price. Their only explanation is that their software did not account for the actual cubic feet even though I provided them with ALL the measurements. Absolute bait and switch SHIFTY company. They tried to offer me $1000 off because I called them out on their predatory and unacceptable behavior. However, I don't trust this company at all in the slightest and refused. I was left scrambling for another moving company with only a few days left before my move and a lot of money invested. I've requested a charge back from my bank on the full deposit amount, as United American Moving and Storage has refused to refund my deposit amount. I was really looking forward to supporting a veteran owned business as I am in a military family myself. This company completely lacks integrity.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. There have been 30 complaints filed with the Better Business Bureau in the last 3 years. Unfortunately, I did not find out about that until after my horrendous experience with this company. My property was picked up on July 4, 2024. I was told that because it was a move of 2000 miles or more the company had 21 business days for delivery. When I inquired what date that would be, I was shuffled from Roxy, Amanda, Shannon, Brandon to each other and never given an answer, This company contracted with MNS transport who's point person is "Frankie". 21 days came and went. Then "Frankie" told me that I contracted for 30 days storage. Total LIE. I waited 2 1/2 months for delivery getting the run around and finally just ignored. When the delivery came it was only 1/2 my stuff and there were damaged items. I made a police report and waited a total of 3 months to receive the totality of my stuff. The second delivery driver Called me at 1 a.m and demanded to deliver at that time. Keep in mind the delivery also includes putting furniture back together. When I said this was unacceptable, without telling me, the driver dumped my stuff in the parking lot/sidewalk of my apartment building in the rain and left it there. I discovered it there when I went outside in the morning. More damaged and missing items. I asked for my money back for the entire experience and was told that to ask for that is unfathomable. I have pictures, texts, emails of all of this.

BEWARE SCAMMERS!!!!