Excellent
Fast delivery and quality online ordering
By Richard
Response from Unique Truck Equipment· Jun 7, 2016
A great online experience is our goal. We are happy to have met and exceeded your expectations. Thanks for the feedback. Ryan DeWard
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
208 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unique Truck Equipment is listed under Auto Parts & Wheels in Grand Rapids, MI.
Unique Truck Equipment (uniquetruck.com) has 208 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
208 approved reviews, newest moderated first
Fast delivery and quality online ordering
By Richard
Response from Unique Truck Equipment· Jun 7, 2016
A great online experience is our goal. We are happy to have met and exceeded your expectations. Thanks for the feedback. Ryan DeWard
Staff went the extra mile help get an item to us in a short time frame with logistical challenges.
By W Peter V.
Response from Unique Truck Equipment· Jun 7, 2016
Peter, sometimes going that extra mile is just what is needed to show our commitment to customer service and in the process we earn your trust. Hopefully you will be back again soon and enjoy our special treatment for years to come. Ryan DeWard
Order was shipped quickly and just as descibed.
By Tom
Response from Unique Truck Equipment· Jun 7, 2016
Great. Thanks for the review. We hope to serve you again soon. Ryan DeWard
On ordered a scanner and after 3 weeks of not hearing anything back in finally called . The scanner I ordered is no longer in Stock . Hopefully the one I let you guys talk me into is just as good and helpful to my business. It is less expensive than the one I ordered and have heard nothing on a refund on the money I saved by purchasing the other one. It's okay to call the number I gave you guys to let me know what's going on so I can better help my customers
By DJ
Response from Unique Truck Equipment· Jun 7, 2016
DJ we apologize for the issues that led to a bad experience for you. Your order has been refunded and we hope we get the opportunity to serve you better next time. Ryan D.
Good service-good experience
By Gord
Response from Unique Truck Equipment· Jun 7, 2016
Nice. You can count on great service again next time. Ryan D.
This is our first time ordering from Unique. No problems.
By Bob
Response from Unique Truck Equipment· Jun 7, 2016
Glad to hear it. Come back again soon. Ryan D.
I buy all my software needs here with Polly she is knowledgable polite and personable, a pleasure to deal with. She has the answers you are looking for.
By John F.
Response from Unique Truck Equipment· Jun 7, 2016
Thanks John, we will share your positive feedback with Polly. She is a gem and cares deeply for her customers. Glad we have the opportunity to serve you. Ryan D.
The tool I ordered was not even made when I ordered it. Customer service kept me informed through the manufacturing process. They told me when it shipped and I had the tool a couple days later. My hat is off to the entire customer service crew. JP - Vancouver WA
By John P.
Response from Unique Truck Equipment· Jun 7, 2016
Thank you John, We are happy you were wow'd by your experience. We look forward to serving you again soon. -Ryan D.