Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
534 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UnderPricer's main goal is to offer travelers the most convenient and discounted flights deal available on the market.Our experienced travel agents guide customers through hundreds if not thousands of travel opportunities, narrowing those down to best suitable flight options that may exist.https://underpricer.com/
UnderPricer (underpricer.com) has 534 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
534 approved reviews, newest moderated first
Underpricer processed the payment for my flight found on Kayak. Agents are polite, knowledgeable and patient. Waiting time was a little long but it was 9pmEST that could be the reason but they answered all my questions so I think they did a good job.
By Sam S.
Response from UnderPricer· Jan 11, 2026
Hi Sam! Thank you for sharing! if you need any help, feel free to let us know. We're available 24/7! Warm regards, Underpricer
The BEST EVERY EVER Agent
By Derek P.
Response from UnderPricer· Jan 8, 2026
Wow! That’s absolutely amazing! Thank you so much for your support, we truly appreciate it. Just a reminder that we’re always here for you, 24/7! Warm regards, Underpricer
I had a round trip from O'Hare Chicago to Nairobi, I liked how they kept me updated about my trip.
By shem O.
Response from UnderPricer· Jan 8, 2026
Thank you so much for booking with us! We’re thrilled to have been part of your journey. Remember, we’re here for you 24/7 if you need anything at all. Hope you had an awesome trip! Warm regards, Underpricer
Booking the flight was easy, but the confirmation did not go through, probably because the price was too low and the airline would not confirm the booking. When I called UnderPricer to cancel the booking, I was passed from person to person, and ultimately put on hold and then disconnected. This happened several times, and I finally gave up. I spoke with my credit card company, and they assured me that they would not put through the booking without contacting me, which was true. Terrible customer service--just passed from person to person and then music and then disconnected.
By Meredith
Response from UnderPricer· Jan 7, 2026
Thank you for reaching out! We appreciate your feedback, and while we’re sorry we didn’t meet your expectations this time, we hope to have the chance to serve you in the future. Best regards, Underpricer Hi Meredith! We’re really sorry to hear about this. Please send us your booking details so we can take a look. You can also share more information by emailing us at [email protected]. We’re happy to help and look forward to hearing from you. Warm regards, Underpricer
My refund request was handled very professionally and I was happy with my refund
By Reshma R.
Response from UnderPricer· Jan 7, 2026
Hi Reshma! We’re so happy to hear you had an amazing experience with us! If you’re planning your next trip or have any questions at all, we’re always here to help. Warm regards, Underpricer
Asiana website far from friendly. Customer service from UnderPricer showed me how to navigate it. If anyone else encounters this, you have to put in your first name and middle name in the spot for given names with NO spaces or it doesn't work.
By Scudball
Response from UnderPricer· Jan 7, 2026
Thank you for your feedback! We’re happy to help with navigation anytime. If you need anything else, just reach out. Safe travels! Warm regards, Underpricer
There was an issue with the booking, and the customer service agent actually took the initiative to reach out to me by phone and correct the problem right away. It was the best customer service I've ever had with an online travel agent. I would definitely use this service again.
By ces616
Response from UnderPricer· Jan 7, 2026
Thanks so much for the amazing review! We’re glad everything went well. If you need any help, just let us know. Warm regards, Underpricer
great price for 4, travelled to Nigeria, great experience, great customer service. On point and quick response from the team. Will book again with underpricer
By Chinyere Daisy N.
Response from UnderPricer· Jan 6, 2026
We’re happy to help you get the best deal and a great booking experience! If you have any questions, feel free to reach out anytime. Warm regards, Underpricer
