UnderPricerReviews of underpricer.com

We were very impressed with underpricer. Everyone involved showed great patience and knowledge and we couldn’t be happier!

Bought our Premium plus tickets for Vancouver to Hong Kong and couldn't find a window and aisle together. Rep called us and said he could get them for us for $60 ($30 each) and even sent us an email saying they were window and aisle...but the weren't, just next to each other in the middle. Have complained to their customer service website...no response. I'm disappointed that kayak would use this organization.

We had absolutely no problems at all.

Vesta was tremendous

Customer support answered all the question that asked.

I booked an international trip for my family through Underpricer, and it turned into one of the most stressful travel experiences we’ve ever had. We paid $2,200 in advance for specific seats on four LOT Polish Airlines flights because one of our children has a disability and must sit next to a parent for safety and communication reasons. Underpricer processed the seat payments and confirmed everything as if it were guaranteed. When we arrived at the airport, LOT had removed every single one of our paid seats. This happened on all four flights. Our disabled child was repeatedly seated away from both parents, sometimes between strangers, and we had to beg other passengers to switch seats just to keep him safe. It was exhausting and completely avoidable. When we reached out to Underpricer for help, they offered no support at all. They did not advocate for us, did not contact the airline, and did not assist with the refund for the seats we paid for but never received. Their only response was to push everything back onto the airline, even though the booking and seat purchases were made through them. A good travel agency should step in when something goes wrong — especially when a disability is involved. Underpricer did nothing. We were left to deal with the airline on our own, and we are still fighting to recover the $2,200 in seat fees. If you’re considering booking through Underpricer, be aware that you are completely on your own if anything goes wrong. They take your money, but they do not stand behind the booking or provide any meaningful customer service. I would not use them again.

Received best pricing available for holiday travel with major airline. Ease of online services.

Great experience