Uncommon GoodsReviews of uncommongoods.com

I would be highly cautious of their custom ordering. It is not as it seems. I ordered an expensive custom print of my husbands family as a Christmas gift for my inlaws, (the family is spread all over the world and thanks to COVID, we have not been able to see each other in a very long time!), and was told I would receive a proof. I did not receive the proof, so I reached out to them to ask if I'd be receiving it. They said I approved the proof, which I did not! When they resent it, it was wrong, (missing an entire member of the family). When I told them this, they said there was nothing they could do, that the order proof was approved. When I said, again, that I did not receive the proof, so I could not have approved it, they again said there is nothing I can do. If I had approved it, I would understand, that is my mistake, but this is not the case. The customer service in particular was very rude- short, with no hint of possible "solution finding". One sentence answers that say you can't help aren't useful in this situation. Looking online, custom orders cannot be returned. And I have paid for international shipping to boot. So now, I have no christmas gift for my wonderful inlaws, and I'll get a piece of trash to throw away because what's a family portrait if the WHOLE FAMILY isn't in it? It's very frustrating, especially as I've used uncommongoods before for non-custom orders. I guess I'll be sticking to NotOnTheHighStreet for my quirky, personalized orders. They have outstanding customer service and support. Edit to add: My order was finally cancelled, which I am very apperciative of. I still think the customer service could use a bit of work around how they communicate via email to customers, as it was quite cold, however, they did ultimately resolve the issue, cancel the order, and I'll be getting a refund in time to buy my inlaws another gift.

About a year ago I ordered a bond bracelet for me and my boyfriend, as for his though I paid extra shipping so it’d get there on time. (This was a christmas present) In fact it got there in like 2-3 days which was good! However, I didn’t expect mine to arrive THAT late. A week passes, then 2 weeks, and it was still stuck in Tennessee. I emailed their customer service, called Fedex since apparently it got “lost” and they refunded my money. I was in school and got the notification that Fedex was delivering my bracelet after a MONTH and a few days. And yeah, my package was severely damaged but the bracelet was fine. Their customer support was good and I know it wasn’t their fault, but it’s just a downgrade that they have FedEx that has a reputation of losing packages and throwing them.

I love all your product especially the custom made items but most items are way too expensive and unreasonably priced. I would shop so much more from this website if your products were priced reasonably.

The cribbage board we ordered was for Christmas, we were soon notified that it would not arrive until February. When we received it, the board had the wrong information. It took several calls and emails to correct this, it then took another 6 weeks to receive the product. The board is beautifully done and we are happy with it. It seems that when the error is on your end that replacement products should be sent within a short period of time.

quick response time on my question - looking for the right refill for the ballpark pen - got a quick answer but the refill did not fit

It took more than 2 months to get my gift to my parents. That’s crazy.