Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
73 reviews
UnbankedSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
It's Your CurrencyWe are the financial institution that provides transformative products and services because we believe that financial access and control is a fundamental human right, best enabled with blockchain.
Unbanked (unbanked.com) has 73 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
73 approved reviews, newest moderated first
Transferred some Tern (Unbanked) from the 'Stellarx' platform which took about 40 mins to clear, also transferred some Tern into my mother's 'Unbanked' account which for some reason took 2 days. Got in touch with support and they sorted out the problem relatively quickly
By Andrew W.
This is a scam a 100% scam. I deposited money and then they told me that they were not approving my account. But they kept the money that's in the account that I transferred some Bitcoin now I have no access to the account. And they told me just to open another wallet that accepts TERN aka Sh#tcoin. And to transfer the money to that wallet well that's kind of impossible if my account is blocked so they made it impossible for me to recover my money do not open an account with these people they were formerly known as TERNIO, but just like most scammers they had to change the business name. This card and bank is reminiscent of the reason why I wanted to get away from the banking industry in the first place and into decentralized crypto accounts. This bank or card or cryptocurrency wallet whatever you want to call this dump it's not the solution if you want to get away from the banking industry and the egregiousness of banking, Unbanked is worse than Chase Bank or Wells Fargo. Trustpilot should investigate their reviewers because the positive reviews on here are absolutely phony.
By Dean G.
Response from Unbanked· Mar 11, 2022
We sincerely appreciate your review and are truly sorry for any trouble that you experienced. Our customer service team is one of the best in the industry and we are at your disposal to help with any issues you may have with your account. For your privacy I won't give specific details about your account here, but I would be grateful if you would contact customer support so that we can assist you further. In general: 1. If you have been declined a product based on KYC, I'm so sorry for the inconvenience. In any such case we will help you retrieve your funds, so again I encourage you to follow up with customer support so that we can assist you. 2. Your money is held as crypto in your card balance and fiat in your bank account balance, so you have the option to choose when and how you deposit. 3. Unbanked has been our official corporate name since we changed from Ternio, and this was announced to all users. UNBNK is the name of the cryptocurrency. Again I'm so sorry for any inconvenience, and we are happy to assist you further.
is libyan citizen nationality accepted for this card 4/2/2022
By Osama Ahmed N.
Response from Unbanked· Feb 4, 2022
Thank you for getting in touch with us — under the consumer products menu section on our website (unbanked.com), you can see each of the products offered in each region. Right now the bank account is offered in Libya but not the card at this time. We are happy to assist you in any way we can if you need additional assistance.
Transferred $339 from Coinbase to Unbanked and had fees amounting to $125. I was left with $214 (from which $10 are blocked on the account) I uploaded all the KYC details correctly and they said that there is a problem and that they will revert at the earliest. After more than 2 hours and a half, nothing and guess what, the $214 left is decreasing. It is now $193. Sent emails and submitted tickets but no one would answer. All the positive reviews seem fake. Do not fall into this trap. I will not recommend anyone to use unbanked.com
By Nittin
Response from Unbanked· Jan 6, 2022
We are sorry for the trouble. We show that you applied for the international bank account we offer and your account is currently under manual review for the KYC. Right now the initial rollout for our card is only open to United States residents, followed by rollouts in other countries. (Every country has different rules and requirements that we are required to abide by with our partners.) We are working hard to open up our card to residents of 31 European countries and the European launch will happen very soon! Due to recent changes with Britain and the European Union we want to make sure we get things right with a fluid regulatory state, but we anticipate our program going live in the coming weeks and will be planning a big launch around our expansion. After that we will be working on our international launch. Thanks for you interest in our card as it will be released internationally soon. Regarding your deposit. We do have an alert on everyone's dashboard regarding the high ETH fees and we recommend depositing with XLM, LTC or TERN directly to avoid the high gas fees. We are very sorry for the inconvenience. We did just credit you half the fees back as a one-time courtesy. Thanks and have a great day.
Did a great job solving my banking issue!
By customer
I would rate for a 5 but I believe there's always room for improvement. My overall experiences dealing with the procurement and CS team was amazing. The response I received was prompt, assistance extended to me was personal, the team is flexible and pleasant to deal with. There's limitation on the templated registration form however the team helped through the process and altered the information with my consent after my KYC was done. Keep up the good work!
By ₳nis
Wesley's communication has been the top I've experienced in any crypto venture for the last 5 months. 💯 Articulate, direct, accommodating, knowledgeable and kind. If there were more like him... So far UNBANKD has exceeded expectations of a start-up (and I can buy gas & groceries!) Our Protopian dreams are merging!
By Lanny
Response from Unbanked· Dec 8, 2021
Thank you so much, we are glad to have you! And we are always here to help, so just let us know if you have any additional questions.
1. You claim to be regulated financial institution, are you federally or state regulated and under what name? Are you on the federal listing of regulated financial institutions? 2. How can you claim to give a "banking experience" when you don't offer transfer to other real bank accounts? Your only transfer options are gotcha/scam exchange websites that claim to accept your currency 3. While you claim currency will be converted you never claim user can never convert back or withdraw using other cryptos This will result in the following scenarios: 1. You are not a USA citizen, your money will go into a blackhole 2. You are a USA citizen and are able to withdraw your money by using the generated card. PS: I was ironic mentioning you could have even given me 1 million USD because there's literally no way for me to withdraw my money in any kind/shape or form
By Arthur G.
Response from Unbanked· Nov 27, 2021
Sorry to hear you had a poor experience, but a lot of what you're blaming Unbanked for are issues we don't have control over. 1) We're a regulated financial institution across the US and UK/EEA, plus have had multiple 3rd party financial audits. Things don't get more legit than our operation. Saying it's a scam is incorrect. 2) We don't generate any Debit Cards before someone has passed KYC. This is a federal law, so stating you received a card that doesn't work is incorrect. Furthermore, based on your account information, it looks like you DID sign up for a Bank Account which you were given access to. Bank Account services are offered in 200+ countries. The laws are different for cards or bank accounts and all of this is specified in detail on our website. 3) We specify in detail on our website that all currency is converted to TERN on the Debit Cards. We also give a warning to customers BEFORE they send in any crypto funds about this process. Furthermore, the card works at 70 million merchants worldwide so I would agruge that it's accepted almost everywhere. 4) We don't control the validation time of the blockchain. If the network is overloaded your transaction can take longer to clear. It looks like you sent BTC and that can take longer than currencies that have faster times like LTC, BCH, etc. However, even with that our Customer Service team decided to comp you $10 as a nice gesture and you believe it should have been $1,000,000.
