Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
472 reviews
Unagi ScootersSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
472 approved reviews, newest moderated first
Good experience.. Nice scooter
By Akshay A.
Response from Unagi Scooters· Aug 13, 2024
Thanks for the feedback! We're thrilled you’re enjoying your scooter. If you ever have any questions or need assistance, we're here to help. Ride on!
This is the best scooter for this price. Recommend
By Syuleyman
Response from Unagi Scooters· Aug 13, 2024
Thanks for the feedback! We're thrilled you’re enjoying your scooter. If you ever have any questions or need assistance, we're here to help. Ride on!
Not so smooth with riding
By Aayushi
Response from Unagi Scooters· Aug 13, 2024
Sorry to hear that! Our scooters are designed for urban environments, but we understand that ride quality can vary. If you're experiencing any issues, feel free to reach out to our support team for tips on getting the best performance.
My scooter was delivered to my front door about five days after I ordered it online. It literally took me about 5 minutes to put the handle bar on and then I just need to fully charge it, approximately 2 hours. I have to say I love the sleek styling and being able to go for a ride anytime I want. I am happy with the speed, just as it came, but my only negative I have noticed, so far is the 12 mile range. The range makes me nervous!
By Ricky Dodd's W.
Response from Unagi Scooters· Aug 6, 2024
We appreciate your feedback and are thrilled to hear you’re enjoying your Unagi scooter! The sleek styling and convenience of riding anytime truly make it a great choice. We understand your concern about the range. Here are a few tips to maximize your battery life: 1. Riding Mode: Utilize Speed Two Dual Motor Mode to conserve the most battery. 2. Charging: Ensure you charge it fully before each ride. 3. Terrain: Riding on smoother, flat surfaces can help maintain a longer range.
We love the convenience of our Unagi scooter. We have the Model One Voyager Unagi 41400. It’s so much nicer than the original, longer battery life, faster speeds, sturdier & nicer color too!! Service provided is great when we had to change scooters. The only thing we don’t really like is there’s no customer service phone number to call & all contact is only thru email.
By Debby
Response from Unagi Scooters· Aug 6, 2024
We’re thrilled to hear you’re enjoying the convenience of your Model One Voyager Unagi! It’s great to know the longer battery life, faster speeds, sturdier build, and new color are all meeting your expectations. Our goal is to provide excellent service, and we’re glad we could assist you with changing scooters. We understand your concern about the lack of a customer service phone number. While we currently handle support through email and our website chat bot, we’re always looking for ways to improve our service. Your feedback is invaluable, and we’ll definitely consider it as we continue to enhance our customer support experience.
I use a Voyager model scooter. It's fast and light, very convenient to carry around on stairs, in the trunk of a car, or on public transit. They sometimes have reliability issues - I have had some of them stop working after a few weeks with error codes or stop taking charges. The customer service is great, they are responsive and helpful and do their best to replace scooters quickly, but arranging the shipment of scooters back and forth can become a hassle. But if you don't run into these, the scooter is a real workhorse. I have ridden thousands of miles, with several charge cycles per day, and the scooter performs great and is a joy to ride. The range is kind of average (I get about 9 miles, but I'm heavy and ride aggressively and quickly) but if you plan your trips around that, it won't let you down. Overall I'm now very satisfied with my experience, but it took me some time to get there.
By J_
Response from Unagi Scooters· Aug 6, 2024
We’re glad to hear that you’re enjoying your Voyager scooter and finding it convenient for daily use! The portability and performance truly make it a great choice for commuting. We’re committed to providing excellent customer service, and it’s encouraging to know that our team has been responsive and helpful in resolving your concerns. Your feedback is invaluable as it helps us enhance our products and services. It’s fantastic to hear that despite the initial challenges, your Voyager has become a reliable workhorse for you. Thanks for being part of the Unagi family, and happy riding! 🚀🛴
Best decision, fun, easy and effective for people to live in the city!!! 10/10
By Elisa N.
Response from Unagi Scooters· Aug 6, 2024
Thank you for sharing!
Unagi scooters are widely regarded as the best in the market for several reasons. Their sleek and modern design sets them apart, making them perfect for urban commutes. With high-quality motors and batteries, Unagi scooters offer excellent speed and range, and even have dual-motor options for increased power. Packed with advanced technology features like electronic brakes and a digital display, Unagi scooters also come with a smartphone app for customizable settings and ride tracking. The scooters are built to last, with premium materials and rigorous testing ensuring durability. Unagi is also known for its excellent customer service and support, offering warranties and assistance for any issues that may arise. Overall, Unagi scooters provide a winning combination of style, performance, technology, and quality that make them a top choice for electric scooter enthusiasts.
By Caleb R.
Response from Unagi Scooters· Aug 6, 2024
Thank you for your detailed review! We’re glad to hear you’re enjoying the Voyager model’s speed and convenience. We appreciate your feedback about the customer service experience and are always looking to improve. Your insights are valuable to us. Ride on! 🚀
