Unagi ScootersReviews of unagiscooters.com

This was easy breeezyvand actually a quality scooter with no worries of assembling it and rides . I love it !!

Best scooter I have ever rode, I am so happy I can commute with such a well built machine…

My experience from the very start was so amazing. Easy to scroll through what needed to be filled out and get submitted for shipping and receiving my scooter. All has been the best ever especially when it comes to transportation for an individual. I totally recommend UNAGI to anyone looking for something easy to get established with. Thanks for all you do to make my transportation and getting around downtown Portland Oregon fun and fast.

Unagi is good but there are few drawbacks with breaks .its good for short commutes

My scooter took a month to arrive due to back order issues , they kept me well informed on the whole process and timeline. Great customer service! Scooter arrived , very easy to attach handle bar and start riding very modern of lean attractive looking and rides great , totally satisfied. Great value , saving me a lot of money not having to take cabs as much anymore. Totally happy! Thank you!

This is tough. I only have one week of experience with Unagi. I had been looking at their labor day sale for two weeks and reading reviews before committing. They probably should have scrubbed references to getting a second charger for this sale because I didn't get a second charger and I didn't get the idea from nowhere. I think they might need to work on both their reputation and marketing as it did take me two weeks to decide because opinions were polarizing. I have really enjoyed the scooter so far and it breaks in nicely. I ride it at least seven miles a day in each direction for work five times a week. It does feel like a rough ride at first, but I think it takes time for the tires to break in as it gets softer over time. The carbon fiber really matters more for being able to lift it inside. 35lbs is some weight, but many scooters weigh much more. The app has a great design language, but is a bit redundant. I had pushed the idea on their YouTube comments that they should included a credit card sized cheat sheet for the buttons. This should be in the app too. They could put the redundant buttons on a second panel or make them smaller and add the horn frequency slider and trip recorder. I don't use the trip recorder because I can't zoom into the map after it is saved and that's what I really want to do with it. There are sections on my trip I don't like, so I would want to see if there's a bike path I can take to go around. As such, I use Google Maps more often. The app isn't a mess though. It's on the right track and has the right ideas and look, it just needs to be more useful and inside the hidden features, like horn frequency, and have a panel all to the buttons for your particular model. There's stuff missing in the setup that you should know, like you can't turn it on while plugged in. It's normal for the motor not to work when plugged in, but it's weird not being able to see battery level and odometer (or unable to connect to app) while plugged in. It took a YouTube tutorial to learn how long to hold the power button to turn it on. All of this info can fit on a credit card and be in the app and easy to find, but it's not ... so remember I told you this. I think this is all around a good idea that needs polished. I believe the All-Access program should include one of their $30 helmets if they want to go all in on the idea of insurance. They can do an upsell for a helmet with turn signals and automatic breaking, like the Lumos Helmet. Other brands have similar products. They could even do a collaboration to offer the helmets in matching colors to the scooters. This is what they need to do if they want the Unagi to be something fashionable instead of expensive blankets. All around, I say give it a try if you can afford the monthly cost. I got the Voyager new for rent because I knew it would be my primary transportation. I have it capped at 12mph as I wait for my turn signal helmet from Amazon for $85. I will then unlock the 20mph. Be sure to also use your Maps app to look at bike routes as it'll often be a smoother ride for your Unagi eScooter. I would not discourage anyone from trying this All-Access rental program. Read others reviews and know what to expect, but it hasn't been horrible for me. Just slow responses from customer service. Save the contact card they send if you want to skip the AI support bot. They send it twice. Save it to your phone.

My Unagi scooter is the perfect solution between connections on my public transit commute.

I love the scooter. The customer service is atrocious however. It is unacceptable to solely use AI and not have a human to contact. I emailed and tried to get to the bottom of a billing issue to no avail….such a bummer because it really is a lovely scooter and my college daughter really enjoys it.