Ulta BeautyReviews of ulta.com

Justin at the Bloomington Indiana Salon is AMAZING. He never stopped smiling the entire time we were in the store. My girls all had hair cuts. He took his time with each one. They got beautiful cuts. He made them feel so special. True professionalism, customer service, communication and talent can be rare. So I appreciate it so much. When I encounter someone like Justin. Everyone in the store today was so kind.

⸻ I have been trying to book an appointment for the past two months and have made several attempts to reach out, as I was not receiving responses. I finally managed to secure an appointment through the website, only to have it cancelled at the last minute due to a previous consultation where I chose not to proceed. At that time, I decided to grow my hair longer before getting highlights, which I believe is a reasonable and thoughtful decision. I did not no-show or cancel last minute — I simply reassessed what would be best for my hair. Cancelling an appointment based on that prior decision, especially after I have been trying to book for months, feels unfair and disappointing. Clients should be treated with clear communication and professionalism.

I fell for a "free skin care sample". My understanding was that the shipping charge for the sample was $6.95, which I paid by credit card. I found a $159.00 charge for skin care products I never ordered. When the product came, I immediately called customer service. This was not Ulta, but I had to pay $12 to return the products, and they still did not give me a full refund. I lost over $60. I will never shop at Ulta again.

Account setup error: you can't edit it yourself, even though it is your information. You have to go to the store and show your ID so they can change it. Hmmm, why does Ulta make everything impossible when dealing with them? I then tried to delete my account. I got stuck in a loop with email, and the result was that they said it had been resolved. Not resolved, so I started again using the delete account button on the app, same thing multiple emails, sign in with a code they send, and read their reply, which again was this has been resolved. I posted on FB about this, and they wanted me to provide my personal information via messenger, nope. I went to their virtual assistant, and 4 people later, someone said it would take 24-72 hrs to be deleted. If you don't want to do business with a company, your account deletion should not take all of this effort to accomplish. I will add to this post if it is closed or if they don't close my account.

I’m trying to boycott Sephora because it’s owned by LVHM but Ulta just won’t help me. I’m a huge customer but whenever I need to make a return or exchange they’re so incredibly difficult, making it very dramatic and slow, as if they need to teach me a lesson. They also don’t care how long you’ll rot waiting in their lines. Unlike Sephora, they don’t help you check out if you’re paying by card. A nasty experience

I know they have a "salon," but buyer beware, you could do a better job in your bathroom with kitchen scissors. At least then, when it looks awful, you didn't waste your money. They cut my hair way shorter than I requested (I went from below the shoulders to my chin, rather than just above my shoulders), and my curtain bangs are wispy bangs across my forehead. They gave me the hair of a mid-50's news anchor, trying to hide forehead wrinkles, and none of that wouldn't have made me leave a review. I'm leaving a review (which would be zero stars if I could), because it's not even a decent version of that 2 decades too old for me haircut. Anybody would be upset with this because my hair is significantly shorter on one side than the other. In order to even this out, a competent stylist is going to have to cut it up to my cheekbones. When I reached out to Ulta corporate, expecting decent customer service, I was told that I was such a priority that they'd get back to me within 72 hours. I literally just wanted a refund for the haircut alone, and instead, they cost themselves a loyal customer who has spent over $250 on product there in the last 30 days (and will be returning absolutely everything I received). I hope that $47 was worth it.

Hi , it happened to me that I go ultra jamboree location to buy some make up tools. Usually my daughters who are younger and experts do that for me, but this time I was alone and one of the staff named Marisa who was so polite and patient helped me with my shopping and I really appreciate what she did. It rarely happen these days specially among young generation you will find such and approach as so many good values have been ignored. So I think Marisa who was so young must be recognized for her excellent approach and help that others encouraged to be back to the higher standards like before.

Well just like every time I go in there they follow me threw out the store the manager does she constantly asks me if I need anything to the point it makes me very uncomfortable to be in there which I know that that's what the workers are trying to do bc they think I'm in there stealing and I'm not I go in there on a rare occasion and it's one those places I don't go to without money to BUY something I just like to look around and test the products and that's one thing I use to love about ulta I was able to go in peacefully and not get harassed by the workers test the products and if I liked it Id either ask for a sample if I didn't have money or if I did I would buy it of course and I was able to talk with the workers too when I first found ulta I was held hostage and I was tortured my face was really messed up bad and I was walking with my hood up and sunglasses I needed to use the bathroom and there was an ulta never knew what it was then I walked in I thought I had died and went to heaven I told them my story about what happened to my face I and people was look at me and jump in horror like I was freak and I asked for a makeover so it didn't look so bad they helped and gave me samples of the foundation I needed. And yeah I had nothing but good things to say about ulta until these past few years and how they treat me they have been I know stores are different but all stores should have the same kind customer service everywhere breaks my heart I'm never going back there again they even was trying to get my id and everything and sign me up for credit with them thinking it's just a rewards program where you get discounts and free birthday gift and points they didn't tell me they was signing me up for a credit card and them asking me my social security number all kind of sensitive information and the more and more I think about it the more and more it upsets me