Ulta BeautyReviews of ulta.com

I honestly don’t like their service. I’ve never ordered anything online but have shopped at a few of their stores when I need something immediately and they don’t have it at Sephora. I’ve noticed the atmosphere isn’t friendly. No one helps you until they feel like asking you and when they do they seem annoyed. I’m not a fan of their return policy as well.

Ordered online from them right before Thanksgiving break, and noticed that it was delivered on Monday of that week, 4 days before the estimated delivery date. Came home to find no package and Ulta has a policy where you have to wait 3 days after delivery to contact them. So while I waited, I called the shipping service. Turns out, the customer representatives did not want to be upfront with me about the whereabouts of my package, which was actually delivered to the wrong address and gave me a lot of false hope. Throughout the entire fiasco, I had called them 3 times, and each time I called, they said I'd be getting a call from them, I never did. Lone Star Overnight, is the worst regional delivery service ever. So I called Ulta's customer service number and spoke to the sweetest and most understanding customer representative ever. She was truly a miracle worker. She understood that it was the holidays and was willing to ship out parts of the order that was still in stock and reimbursed me for the items at full price after I explained the one item that was very important to me. I had purchased it while it was on sale, and by the time I called Ulta on Saturday, she fully reimbursed me for the normal price via gift card. She wasn't supposed to or obliged to do this as my package did ship out and was marked as delivered (despite it being delivered to the wrong place and the shipping service falsely marking it delivered), however this woman was kind enough to go above and beyond to make sure I'd be able to get my gifts for the holiday season.

HORRIBLE customer Service!!! Tried ordering online 3 weeks ago never went through and they still refuse to release the hold on my debit card for the amount of the transaction!

If I could give 0 stars I would have!! This is my first time ordering online with ulta. First of all, the package delivery estimate day kept changing and it just seemed very odd. Then one day it was scheduled to arrive and it said delivered, however I have no package! I spent 500 dollars with ulta and I have nothing. I have called numerous times and just keep getting told that I will be contacted but I never have been! Horrible customer service! Don’t care about customers. The manager actually yelled at me! DONT SHOP AT ULTA!

Worst return policy ever. I placed an order online and wanted to edit my order or cancel. I called them within 20 mins of placing the order online. They wouldn't help and shipped the order. How can you not edit or cancel the order. i have been shopping online from years near had this problem.

So I ordered online for the first time. I have contacted customer service twice and both times they were no help at all. The first time I placed my order( over $100.00) then not an hour later got an email saying that if you order online over $60.00 then you can get a free little bag, so I emailed them and asked since I did order online that day can I get the bag.....they said no I would have to cancel my order and reorder to get it. Second time, I called them to see if I could just get my order to ship to the store since the day it is suppose to be delivered it is suppose to rain and I will be not home, they said no they do not ship to stores. It says you can order and pick up at stores. They did tell me I could wait, because my order is still being processed, and find out who the company is that is handling my order and call them and ask them to hold it for me and I can then pick it up at the package handling facility. It is Christmas season, like I want to sit on hold with one of those companies to try to get them to find my package then sit it to the side. Never doing online ordering, heading back to other beauty places, the other ones want my business and help me.

Thank you Ms. Shelly, for taking the time with me today at the Arlington, Texas, 161 Store. Your expertise, professionalism and kindness was so awesome!!! Thank you again, Pamela Jackson, San Antonio, Texas...

Thank you Ms.Shelley for all your help today. Ms. Shelley helped me and my family from out of town find all the makeup we were looking for. Her wonderful smile and knowledge of the store at 161 in Arlington Texas. Thank you again for helping us and explaining the lip liner urban decay lip liner.